BlueScreen

Discussion in 'Software' started by TEAM, Jun 1, 2010.

  1. TEAM

    TEAM Private E-2

    I've gotten a blue screen 4 times now...It's sporadic and the 4 incidents have happened over the period of two weeks....the computer starts up and works fine for a couple days afterward....but I'm still very concerned obviously...the computer was purchased new in september 2009, so not a year old yet... the problem signature is as follows:

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 4105

    Files that help describe the problem
    Mini052910-01.dmp
    sysdata.xml
    Version.txt

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA800B966030
    BCP3: 00000000F2000040
    BCP4: 0000000000000800
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1


    Should I call Future Shop where I bought the computer from (since still under warranty) or is there something I can do ?

    I've already cleaned disks, defragmented, cleaned registry, ran Norton scans....
    BTW, I'm running Windows Vista and have intel core, ATI...computer is a Gateway....does any of this info help?
     
    Last edited: Jun 1, 2010
  2. collinsl

    collinsl MajorGeek

    If it is still under warranty then I would go direct to them as anything we suggest might (not will, might) invalidate the warranty.
     
  3. TEAM

    TEAM Private E-2

    oh and I should mention it has happened when checking banking info, once when checking facebook, once while computer wasn't even being used (as I had gone to answer phone)
     
  4. TEAM

    TEAM Private E-2

    Ahhh, good to know....ok, will do ! ugh, hate dealing with future shop, lol....but you are probably more than right ! (not sure why I bought from them, but I did)
     

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