Problems encountered "READ and RUN ME FIRST. Malware removal guide"

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by plkcc, Apr 24, 2009.

  1. plkcc

    plkcc Private E-2

    Background: I watched a video on Veoh. After I finished and closed the window, weird things start to happen. I used to have McAfee but stopped updates for quite a long time…

    Below are steps that I have taken.

    Step 1: House Cleaning & Setup
    Complete

    Step 2: Enable viewing of hidden files, system files and file extensions
    Complete

    Step 3: Select and run the all steps in the cleaning link below based on your Windows Operating System
    • If you have Windows XP, continue here:Windows XP Cleaning Procedure

    SuperAntiSpyware (Free Edition) – I first ran the scan and it crashed. I then followed the steps to uncheck the 2 “User Kernel…” boxes and the scan completed successfully. However, when the application started to clean up the quarantined items, system crashed again. (Log attached) No further step taken with SuperAntiSpyware

    Malwarebytes Anti-Malware – I finished the scan successfully. When I tried to clean the quarantined items, system crashed. After reboot, I opened the application and deleted all items in quarantine. This time completed with no problem. (Log attached)

    ComboFix – When I tried start the application, I got an error message. “ALERT It is NOT SAFE to continue! The contents of the ComboFix package has been compromised. Please download a fresh copy from: bleepingcomputer.com Note: You may be infected with a file patching virus (Virut)” I downloaded ComboFix again but got the same error message again.

    Could you please handhold me through this process?
    Thank you very much for your help in advance.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I need the log from running MGTools --> C:\MGLogs.zip
     
  3. plkcc

    plkcc Private E-2

    Please find attached the MGlogs.

    The following error messages came up during the process:
    - Registry editing has been disabled by your administrator.
    - The application failed to initialize properly (0xc000007b). Click on OK to terminate the application.

    Thank you very much for your help in advance.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are seriously infected and even if we can clean up most of the malware, your system may still be compromised. You have a choice of saving your data to a disc and doing a complete reformat and re-install or we can continue with the fixes and see just how bad or good we end up.

    This is what you need to do:

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    NOTE: HJT may popup an error about the AppInit_DLLs line. Ignore it and click OK to continue.

    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Now download The Avenger by Swandog469, and save it to your Desktop.

    * Extract avenger.exe from the Zip file and save it to your desktop
    * Run avenger.exe by double-clicking on it.
    * Do not change any check box options!!
    * Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

    * Now click the Execute button.
    * Click Yes to the prompt to confirm you want to execute.
    * Click Yes to the Reboot now? question that will appear when Avenger finishes running.
    * Your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

    Now run Ccleaner to clean out only temp files and nothing else!

    Now see if you can run Combo! If so attach the log!

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * Avenger
    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  5. plkcc

    plkcc Private E-2

    I have decided to do a reformat. Thank you very much for your time and advice!
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    That is probably the wisest idea. :)
     

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