Malware Infection, can't use explorer!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Cheesejoff, Nov 17, 2007.

  1. Cheesejoff

    Cheesejoff Private E-2

    My PC recently got infected and explorer.exe has stopped working. I have to run things by using ctrl alt delete, then command prompt, then navigating from there ...

    I'm in the process of posting scans, but obviously it's time consuming to do it this way.

    I do know there are two infected files in system 32 folder, "pmnoopp.dll" and "jkkli.dll". My antivirus picked them up but couldn't delete them. Does anyone know how to get explorer running again? Or would I have to delete the viruses first?
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Try running this:
    Download this file - Combofix.exe
    Double click combofix.exe & follow the prompts.
    When finished, it will produce a log for you. Attach this log to your next reply

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Then attach the log along with whatever other logs you can get. :)
     
  3. Cheesejoff

    Cheesejoff Private E-2

    Ok, explorer works now! Thanks a lot ^^
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    This is exactly where we tell you not to install HJT:
    C:\Documents and Settings\Gordon\Desktop\HiJackThis.exe
    It should be:
    C:\Program Files\HJT\analyse.exe

    Please uninstall and redownload as instructed.

    I also need the logs from:
    ShowNew
    GetRunKeys
    Counterspy or AVG_Anti-spyware
    BitDefender
     

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