New computer with loads of infections

I recently bought a computer for work. It runs Windows 8, 64-bit. Because of the back and forth of attachments from anywhere and everywhere, I had a number of infections. The symptoms were:

- Gmail freezing
- Speakers have stopped working
- Whenever I connect the power cord, it tells me that's not compatible
- It won't allow me to install Windows 8.1
- It won't allow me to save to the c:\ telling me that I need administrator rights, which I have.

I ran Norman Malware. Infections were found. I didn't have time to do more.

I was trying to change the Wifi password, but it wouldn't let me. A computer specialist friend of mine ran Ccleaner's Registry Cleaner. It found a number of issues, which he said were infections. After it finished, he told me to run it again. A number of other items were found. So I decided to do your process. Attached are the logs.

 

Thanks. I will have Hitman remove those items.

With regard to Rogue, I can't find the log. I had saved it on my desktop to prevent this exact scenario, but either I need more coffee or it's not there. This is the second time this happens to me. Should I run Rogue again?

 

I found the original log. I've attached it. I've also attached today's log.

The sound on my computer had come back. It's gone again.

There is a contact manager called Insightly that I use which seems to install tracking cookies up the wazoo. I also saw a lot of tracking cookies from Amazon and GoogleAds. I'm not sure if that is the cause of my headaches, but I thought that I'd mention it.

 

Hi Kestrel,

I still have no sound on my computer. Every night, I've been running SuperAntiSpyware. The first day 294 items were found and 4 pups, which I did not remove because when Rogue found them, the instructions say to leave them alone; the second 274 and no pups; and today 359 items plus 3 pups, which I did not remove.

Because I use my computer 99% for work, I only access the internet (governmental sites for most part and Insightly), use Excel and Word (legit copies), and Sticky Notes. I've recently installed PandaCloud which I found on the MajorGeeks web site as a hot pick, but the other programs aren't liking it.

I hope that I've answered your question completely. I will be online and checking your posts regularly.

 

I mention the sound because the first time when I ran all the scans, the sound returned. After a day or 2, it went again. It seems to be tied to the malware, so I wasn't sure if it was something that you needed to know.

Attached is the log from last night's scan. Should I have the pups removed?

 

Is it ok if I run RogueKiller again to get rid of the pups?

 

Attached please find the log for tonight's SuperAntiSpyware scan.

Please advise.

 

By the way Chaslang,

I just wanted to thank you for all the years where you have spent hours helping people like me. You have helped me many times. Your advise is always spot-on and detailed.

I don't know if you think that you are just fixing computers, but it's more than that because those computers are engaged in more than commerce and gaming. For me, my computer is my bread and butter which allows me to raise my children on my own and possibly adopt a teen who otherwise has nowhere to go and will age out without a family. I can give her that - all because of a computer that you, and Kestrel, have helped me clean up.

I guess all I'm saying is that there are more ramifications to the work you do than just saving people money and frustration.

 

I let it take care of everything except the pups because on the RogueKiller instructions, it says not to have it clean what it found and it had found the pups. Maybe I'm being silly, but I'd rather err on the side of caution.

In any case, since 2 of the pups were in my recycle bin, I just emptied it. I'm running another SAS scan. I'm 30 minutes into it so when it is done, I will let it take care of everything.

I ran Norman again. It found nothing. I ran Malwarebytes again. It found nothing. I guess I'm getting closer to clean. :drool

After SAS, what would you like me to do?

 

SAS found nothing, not even the pup that I didn't uninstall. It is:

C:\USERS\LISSY\APPDATA\LOCAL\TEMP\ICREINSTALL_DOWNLOADMANAGERSETUP.EXE

What to do now?

 

I'm ready when you are.

Last night's SAS scan showed another 38 incidents of adware. Is this indicative of anything?

 

I just ran a new scan. I have attached the last 3 scans because I don't know if it helps you find a pattern. I don't understand why I have so many tracking cookies every day!

Thanks again!