Computer hangs after a few minutes and hdd light is always on

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by barts0924, Jul 29, 2014.

  1. barts0924

    barts0924 Private E-2

    Hi everyone

    browsing in safe mode here
    This problem came out of the blue
    It just hangs always after the UAC pop-up of Java Updater

    ran scanning tools except one - MGTools
    It was taking too long one hour and a half running still not done

    thanks for the help.
     

    Attached Files:

  2. barts0924

    barts0924 Private E-2

    MGTools logs zip file from the unfinished scan
     

    Attached Files:

  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Please click Start, Run, and enter cmd, right click and run cmd.exe as admin and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple is merely informational.

    • cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
    • nwktst<-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
    • SN64 <-- this will try to run all another scan from MGtools. Tell me what error messages, if any, you see.

    Now attach the new MGlogs.zip
     
  4. barts0924

    barts0924 Private E-2

    How much time does mgtools run?
    It's taking an hour already.
    Is this normal for a 1tb hard drive?

    And another question.
    Does it take a lot of resources to run?
    Cause the computer is barely responding except for the blinking cursor and the moving mouse pointer.
     
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    It shouldn't take long to run usually and no it does not use lots of resources.

    Run this instead and see how you get on. I'm not seeing any malware so far so I may end up having to refer you onto the software forum.


    Download OTL to your desktop.

    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
    • When the window appears, underneath Output at the top change it to Minimal Output.
    • Check the boxes beside LOP Check and Purity Check.
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

    When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

    Attach both of these logs into your next reply.
     
  6. barts0924

    barts0924 Private E-2

    Hi Kestrel,

    Here are the logs you've requested.
    Thank you.
     

    Attached Files:

  7. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I am not seeing any malware, so you ought to go ahead and post about this in the software forum. :)


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    7. After doing the above, you should work thru the below link:
     
  8. barts0924

    barts0924 Private E-2

    Thanks for the help.

    By the way I followed the steps already.
     
  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You are most welcome. :) Safe surfing!
     

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