New maleware

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by theremotedr, Oct 10, 2014.

  1. theremotedr

    theremotedr Master Sergeant

    Hi,
    As per title.
    Have not a clue where it came from.
    Today i started to get pages open when i click on tabs or internet pages etc.
    I have installed MBytes but told my trial has expired ?
    Can you advise what is available for me to run to clean this issue up for me.

    Thanks very much.
    Windows 7
     
  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

  3. theremotedr

    theremotedr Master Sergeant

    Hi,
    I have now run the tools as advised in the link shown above.
    I have attached the log files as requested.

    TSDDKiller = No threats found.

    I await your next instructions.
     

    Attached Files:

  4. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Hello again, theremotedr

    Your available memory is low - we recommend adding an additional 1GB of RAM for Win7/8
    Now shut down your protection software (antivirus, antispyware...etc) to avoid possible conflicts. *Re-enable them before physically reconnecting to your ISP.

    Using "Programs & Features" uninstall: (If you do not find it or it will not uninstall, just keep going.)
    Java 7 Update 67

    Rerun RogueKiller and run a scan. After it finishes the scan, select the Registry tab and then select any of the below that exist and then click the Delete button.
    Then select the Tasks tab and if the below exist, click the Delete button again.
    Then immediately reboot your PC.

    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Files
    C:\Users\Ian\AppData\Local\nsi1BC6.tmp
    C:\Users\Ian\AppData\Roaming\systweak
    C:\Windows\TEMP\*.*
    C:\Users\Ian\AppData\Local\Temp\*.*
    :Reg
    [-HKLM\SOFTWARE\Classes\AppID\{BAB04997-93AD-4C13-805A-0409199700BB}]
    [-HKLM\SOFTWARE\Classes\AppID\{C007DADD-132A-624C-088E-59EE6CF0711F}]
    [-HKLM\SOFTWARE\Classes\CLSID\{00B11DA2-75ED-4364-ABA5-9A95B1F5E946}]
    [-HKLM\SOFTWARE\Classes\CLSID\{459DD0F7-0D55-D3DC-67BC-E6BE37E9D762}]
    [-HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}]
    [-HKLM\SYSTEM\ControlSet001\services\eventlog\Application\Registry Helper Service]
    [-HKLM\SYSTEM\ControlSet002\services\eventlog\Application\Registry Helper Service]
    [-HKLM\SYSTEM\CurrentControlSet\services\eventlog\Application\Registry Helper Service]
    [-HKU\.DEFAULT\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}]
    [-HKU\S-1-5-18\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}]
    [-HKU\S-1-5-21-2052246637-699227346-1952638870-1001\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}]
    [-HKU\S-1-5-21-2052246637-699227346-1952638870-1001\Software\Microsoft\Internet Explorer\Approved Extensions\{9D717F81-9148-4F12-8568-69135F087DB0}]
    [-HKU\S-1-5-21-2052246637-699227346-1952638870-1001\Software\Softonic]
    [-HKU\S-1-5-21-2052246637-699227346-1952638870-1001\Software\Systweak]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Make sure to shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Next download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
    • Now click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • Look over the log especially under Files/Folders for any program you want to save.
    • If there's a program you may want to save, just uncheck it from AdwCleaner.
    • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
    • If you're ready to clean it all up.....click the Clean button.
    • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
    • Attach that logfile to your next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which are created when running the tool.

    Now install the current version of Sun Java from:
    Make sure that when you install the new version of Java that you uncheck the Install the Ask Toolbar junkware checkbox. You do not want to add the stuff junk that most people consider malware to your PC. Also just in case Oracle changes the Java installation in the future to possible install other junk, uncheck all but just installing Java.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select "Run As Administrator").

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXT log
    • C:\MGlogs.zip
    • AdwCleaner[R#].txt
    How are things working now?
     
  5. theremotedr

    theremotedr Master Sergeant

    H
    I now know where it came from,Jave installation.

    Here are the logs for the new steps advised above.
    When this new Java was installed up came a web page but would not verify,i am told Java is disabled or not installed.
    Looking at the Java toolbox it is ?
    Checking the Java screenshot supplied.

    Thanks.
     

    Attached Files:

  6. theremotedr

    theremotedr Master Sergeant

    just an update.
    Checking the Java that i have just installed i am told that I have the latest Java platform installed on this system.

    Version 8 update 20 (1.8.0.20-b26)
     
  7. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Using AdwCleaner.exe previously downloaded:
    • Double click on AdwCleaner.exe to run the tool. (Vista, Win7/8 users should right-click and "Run As Administrator")
    • Click on the Scan button.
    • After the scan has finished..
    • Click on the Clean button.
    • Press OK when asked to close all programs and follow the onscreen prompts.
    • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
    • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
    • Attach this log to your next reply.

    How is the machine running?
     
  8. theremotedr

    theremotedr Master Sergeant

    Here is the log file as requested.
     

    Attached Files:

  9. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    I'll assume that the machine is running fine since you haven't answered that question.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase it, it provide no protection. It do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. Go back to step 6 of the READ ME and re-enable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, Win 7/8 - it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If you are running Win 7/8, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work through the below link:
    Safe surfing! [​IMG]
     
  10. theremotedr

    theremotedr Master Sergeant

    Sorry,i thought that i did mention the difference.
    Having read the posts again i didnt.
    Sorry about that,i can confirm that the pc is now running much better.
    I have removed the 2 x 1gb memory & replaced it 2 x 2gb memory.
    I have now completed the last instructions.
    Can you advise regarding the note i made above the Java.

    Thanks for the help.
     
  11. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    You're welcome.

    Yes, you do have the latest Java Runtime Environment installed then.
     
  12. theremotedr

    theremotedr Master Sergeant

    Hi,
    Regarding Java updates as i am now sure this is where my problem came from.
    Today i have a pop up by the clock to advise there is an update available.
    Should i click on it and update ?

    Also,when i click on Firefox Add ons i see the following which have red triangles with an exclamation mark in them,
    ADOBE ACROBAT 9.0.0.332
    JAVA DEPLOYMENT TOOLKIT 8.0.200.26 11.20.2.26
    Followed by,Is known to be vulnerable and should be update/use with caution.

    Please advise as i would like to be certain what to do as opposed to asking for more help to clean pc etc.
     
  13. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

  14. theremotedr

    theremotedr Master Sergeant

    Ok
    So in the future do you suggest i update by the java pop up by the clock ?
     
  15. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    To satisfy all security concerns after getting the Java pop-up for an available update, I would go either to the MajorGeeks download page or to the Oracle Java site and check for the latest version.
     
  16. theremotedr

    theremotedr Master Sergeant

  17. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    ;)

    That would eliminate a bogus or an infected download, right?
     
  18. theremotedr

    theremotedr Master Sergeant

  19. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    You're welcome.
     

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