coupondropdown

Welcome to the Malware Removal Forum.

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
​

 

While you are waiting for Kes, do this:

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

 

Re run Hitman Pro and if it finds any malware remnants let it delete them.

1ClickDownloader <--- Uninstall this using Revo Uninstaller.



Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the area. Do not include the word Code.

Code:

:Files
C:\Program Files (x86)\Mozilla Firefox\extensions\ffxtlbr@babylon.com
C:\Program Files (x86)\1ClickDownload
C:\Program Files (x86)\Common Files\Spigot
C:\chatzum.exe

:reg
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"SearchSettings"=-
[HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
"SearchSettings"=-
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}]

:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it in your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

Which browser?

 

Uninstall Google Chrome with Revo Uninstaller.

Now do the same with Firefox, using Revo, and here are instructions for doing so (except of course, use Revo not the standard uninstaller)

We are going to be uninstalling your old version of FireFox and installing the new version. So do the below to save bookmarks:

• Run FireFox and click Bookmarks.
• Then select Organize Bootmarks.
• Then on the next window click File and then select Export. Save the bookmarks.html file to your Desktop for later use in importing.

Now download and save the installer for the current version of FireFox but DO NOT install it yet. Get it here: Mozilla FireFox

You will need exit FireFox now and use Internet Explorer to continue with the below until we reinstall FireFox.

Start by uninstalling FireFox and then reboot. Do not skip the reboot.
After reboot, delete the below folders:

• C:\Program Files (x86)\Mozilla Firefox
• C:\users\UserAccount\AppData\Roaming\Mozilla\Firefox

where UserAccount is the actual user account name being used.

Now reinstall FireFox from the file previously downloaded.
Import your bookmarks file. (similar process to exporting).

Now do this so I can see all traces are gone before we reinstall.

Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Reinstall Chrome now, then tell me how things are running.

 

To clarify, are you saying only Firefox shows the coupon drop down or Chrome as well? :confused

 

After you have answered me, uninstall GamesBar 2.0.1.67 and IObit Toolbar v6.5 and tell me if the problem persists.

 

Let me know what extensions you use for your Chrome browser.

 

Fair enough but it would be good to get to the bottom of it. Shall we try?

Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
• When the window appears, underneath Output at the top change it to Minimal Output.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

Attach both of these logs into your next reply.

 

We need to run an OTL Fix

• Right-click OTL.exe And select " Run as administrator " to run it. If Windows UAC prompts you, please allow it.
• Copy and Paste the following code into the textbox. Do not include the word Code

Code:

:otl
CHR - homepage: http://search.babylon.com/?affID=109217&tt=3012_5&babsrc=HP_ss&mntrId=9aa16055000000000000000df084da96
CHR - homepage: http://search.babylon.com/?affID=109217&tt=3012_5&babsrc=HP_ss&mntrId=9aa16055000000000000000df084da96
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
[2011/07/24 21:18:39 | 000,000,114 | ---- | C] () -- C:\Users\Wiremu\jobq.dat
@Alternate Data Stream - 94 bytes -> C:\ProgramData\Temp:8FDE078B
@Alternate Data Stream - 244 bytes -> C:\ProgramData\Temp:B190BE3A
@Alternate Data Stream - 242 bytes -> C:\ProgramData\Temp:1A4BF204
@Alternate Data Stream - 237 bytes -> C:\ProgramData\Temp:9C3AAD57
@Alternate Data Stream - 234 bytes -> C:\ProgramData\Temp:BA24E689
@Alternate Data Stream - 233 bytes -> C:\ProgramData\Temp:C0A2E219
@Alternate Data Stream - 233 bytes -> C:\ProgramData\Temp:A42FABF7
@Alternate Data Stream - 231 bytes -> C:\ProgramData\Temp:C76CFF82
@Alternate Data Stream - 229 bytes -> C:\ProgramData\Temp:488F7244
@Alternate Data Stream - 227 bytes -> C:\ProgramData\Temp:FC70A22A
@Alternate Data Stream - 227 bytes -> C:\ProgramData\Temp:C43C957E
@Alternate Data Stream - 226 bytes -> C:\ProgramData\Temp:D2A5A561
@Alternate Data Stream - 226 bytes -> C:\ProgramData\Temp:16C16B18
@Alternate Data Stream - 225 bytes -> C:\ProgramData\Temp:FAB64002
@Alternate Data Stream - 225 bytes -> C:\ProgramData\Temp:4A448DB2
@Alternate Data Stream - 225 bytes -> C:\ProgramData\Temp:2AE74FF9
@Alternate Data Stream - 223 bytes -> C:\ProgramData\Temp:609CAC7C
@Alternate Data Stream - 221 bytes -> C:\ProgramData\Temp:3086B95F
@Alternate Data Stream - 219 bytes -> C:\ProgramData\Temp:A6D6E537
@Alternate Data Stream - 219 bytes -> C:\ProgramData\Temp:04BB186B
@Alternate Data Stream - 218 bytes -> C:\ProgramData\Temp:E411AA0D
@Alternate Data Stream - 218 bytes -> C:\ProgramData\Temp:1ECED34B
@Alternate Data Stream - 216 bytes -> C:\ProgramData\Temp:55F44B88
@Alternate Data Stream - 216 bytes -> C:\ProgramData\Temp:206470A5
@Alternate Data Stream - 214 bytes -> C:\ProgramData\Temp:18A25CF1
@Alternate Data Stream - 213 bytes -> C:\ProgramData\Temp:EA701346
@Alternate Data Stream - 211 bytes -> C:\ProgramData\Temp:BFC41B39
@Alternate Data Stream - 209 bytes -> C:\ProgramData\Temp:ED9B661E
@Alternate Data Stream - 206 bytes -> C:\ProgramData\Temp:FACB65E7
@Alternate Data Stream - 202 bytes -> C:\ProgramData\Temp:A00BCDEF
@Alternate Data Stream - 201 bytes -> C:\ProgramData\Temp:CB16385F
@Alternate Data Stream - 201 bytes -> C:\ProgramData\Temp:3D36932D
@Alternate Data Stream - 199 bytes -> C:\ProgramData\Temp:E51234A9
@Alternate Data Stream - 199 bytes -> C:\ProgramData\Temp:55E1514E
@Alternate Data Stream - 198 bytes -> C:\ProgramData\Temp:AABCC5A7
@Alternate Data Stream - 157 bytes -> C:\ProgramData\Temp:AB689DEA
@Alternate Data Stream - 156 bytes -> C:\ProgramData\Temp:ADE81D63
@Alternate Data Stream - 154 bytes -> C:\ProgramData\Temp:1A60DE96
@Alternate Data Stream - 149 bytes -> C:\ProgramData\Temp:4D066AD2
@Alternate Data Stream - 148 bytes -> C:\ProgramData\Temp:93DE1838
@Alternate Data Stream - 147 bytes -> C:\ProgramData\Temp:A819A132
@Alternate Data Stream - 147 bytes -> C:\ProgramData\Temp:93EB7685
@Alternate Data Stream - 146 bytes -> C:\ProgramData\Temp:CDFF58FE
@Alternate Data Stream - 146 bytes -> C:\ProgramData\Temp:A21E43C2
@Alternate Data Stream - 146 bytes -> C:\ProgramData\Temp:8FC1A8C4
@Alternate Data Stream - 145 bytes -> C:\ProgramData\Temp:AB60B662
@Alternate Data Stream - 144 bytes -> C:\ProgramData\Temp:ABE89FFE
@Alternate Data Stream - 144 bytes -> C:\ProgramData\Temp:5D7E5A8F
@Alternate Data Stream - 143 bytes -> C:\ProgramData\Temp:A1023D41
@Alternate Data Stream - 143 bytes -> C:\ProgramData\Temp:93F6D130
@Alternate Data Stream - 142 bytes -> C:\ProgramData\Temp:E3C56885
@Alternate Data Stream - 141 bytes -> C:\ProgramData\Temp:0B9176C0
@Alternate Data Stream - 140 bytes -> C:\ProgramData\Temp:E36F5B57
@Alternate Data Stream - 140 bytes -> C:\ProgramData\Temp:E1F04E8D
@Alternate Data Stream - 140 bytes -> C:\ProgramData\Temp:9EA243DE
@Alternate Data Stream - 140 bytes -> C:\ProgramData\Temp:4F63029C
@Alternate Data Stream - 139 bytes -> C:\ProgramData\Temp:E7F71472
@Alternate Data Stream - 139 bytes -> C:\ProgramData\Temp:895A78C5
@Alternate Data Stream - 139 bytes -> C:\ProgramData\Temp:31823588
@Alternate Data Stream - 138 bytes -> C:\ProgramData\Temp:9A7BF72D
@Alternate Data Stream - 137 bytes -> C:\ProgramData\Temp:CCC4018A
@Alternate Data Stream - 137 bytes -> C:\ProgramData\Temp:593E515D
@Alternate Data Stream - 137 bytes -> C:\ProgramData\Temp:05F547A9
@Alternate Data Stream - 136 bytes -> C:\ProgramData\Temp:9D6EAEC3
@Alternate Data Stream - 136 bytes -> C:\ProgramData\Temp:798A3728
@Alternate Data Stream - 136 bytes -> C:\ProgramData\Temp:370A117C
@Alternate Data Stream - 135 bytes -> C:\ProgramData\Temp:F2B81C2E
@Alternate Data Stream - 135 bytes -> C:\ProgramData\Temp:2EB79F01
@Alternate Data Stream - 134 bytes -> C:\ProgramData\Temp:A76A1B1B
@Alternate Data Stream - 134 bytes -> C:\ProgramData\Temp:0915A718
@Alternate Data Stream - 133 bytes -> C:\ProgramData\Temp:F67AAFC5
@Alternate Data Stream - 133 bytes -> C:\ProgramData\Temp:8530A643
@Alternate Data Stream - 133 bytes -> C:\ProgramData\Temp:76953F21
@Alternate Data Stream - 132 bytes -> C:\ProgramData\Temp:8CCDAB14
@Alternate Data Stream - 131 bytes -> C:\ProgramData\Temp:7DC5D762
@Alternate Data Stream - 131 bytes -> C:\ProgramData\Temp:5080697C
@Alternate Data Stream - 131 bytes -> C:\ProgramData\Temp:008586AE
@Alternate Data Stream - 130 bytes -> C:\ProgramData\Temp:F2327E82
@Alternate Data Stream - 129 bytes -> C:\ProgramData\Temp:8BCF4DE2
@Alternate Data Stream - 128 bytes -> C:\ProgramData\Temp:FDB259F9
@Alternate Data Stream - 128 bytes -> C:\ProgramData\Temp:5ED7E575
@Alternate Data Stream - 128 bytes -> C:\ProgramData\Temp:5E9B629B
@Alternate Data Stream - 128 bytes -> C:\ProgramData\Temp:3790BACD
@Alternate Data Stream - 128 bytes -> C:\ProgramData\Temp:329BA65B
@Alternate Data Stream - 128 bytes -> C:\ProgramData\Temp:16ADBA30
@Alternate Data Stream - 127 bytes -> C:\ProgramData\Temp:3C9B05C4
@Alternate Data Stream - 126 bytes -> C:\ProgramData\Temp:C0893153
@Alternate Data Stream - 126 bytes -> C:\ProgramData\Temp:2CFE0DF7
@Alternate Data Stream - 125 bytes -> C:\ProgramData\Temp:A81F86C8
@Alternate Data Stream - 125 bytes -> C:\ProgramData\Temp:7B6AD0CE
@Alternate Data Stream - 125 bytes -> C:\ProgramData\Temp:61373511
@Alternate Data Stream - 123 bytes -> C:\ProgramData\Temp:1E6874DC
@Alternate Data Stream - 123 bytes -> C:\ProgramData\Temp:10D45FC3
@Alternate Data Stream - 122 bytes -> C:\ProgramData\Temp:60F5A2F7
@Alternate Data Stream - 122 bytes -> C:\ProgramData\Temp:0E8117B1
@Alternate Data Stream - 121 bytes -> C:\ProgramData\Temp:08801FDB
@Alternate Data Stream - 120 bytes -> C:\ProgramData\Temp:9E2BD6A9
@Alternate Data Stream - 120 bytes -> C:\ProgramData\Temp:09161C63
@Alternate Data Stream - 120 bytes -> C:\ProgramData\Temp:070D9534
@Alternate Data Stream - 119 bytes -> C:\ProgramData\Temp:AFB24B00
@Alternate Data Stream - 119 bytes -> C:\ProgramData\Temp:9AB15E7A
@Alternate Data Stream - 119 bytes -> C:\ProgramData\Temp:865E5442
@Alternate Data Stream - 118 bytes -> C:\ProgramData\Temp:F1DEA771
@Alternate Data Stream - 117 bytes -> C:\ProgramData\Temp:D8DB81DC
@Alternate Data Stream - 117 bytes -> C:\ProgramData\Temp:8DF68137
@Alternate Data Stream - 116 bytes -> C:\ProgramData\Temp:F28885DF
@Alternate Data Stream - 115 bytes -> C:\ProgramData\Temp:7A0FEE87
@Alternate Data Stream - 112 bytes -> C:\ProgramData\Temp:409C2FF6
@Alternate Data Stream - 112 bytes -> C:\ProgramData\Temp:2E0B7D8A
@Alternate Data Stream - 112 bytes -> C:\ProgramData\Temp:165C67A5
@Alternate Data Stream - 110 bytes -> C:\ProgramData\Temp:3BCA993F
@Alternate Data Stream - 109 bytes -> C:\ProgramData\Temp:204C7BBB
@Alternate Data Stream - 109 bytes -> C:\ProgramData\Temp:086DE893
@Alternate Data Stream - 107 bytes -> C:\ProgramData\Temp:D226A81A
@Alternate Data Stream - 107 bytes -> C:\ProgramData\Temp:966CEAE7
@Alternate Data Stream - 107 bytes -> C:\ProgramData\Temp:1AFC2166
@Alternate Data Stream - 104 bytes -> C:\ProgramData\Temp:9C012695
@Alternate Data Stream - 104 bytes -> C:\ProgramData\Temp:7CEDF9F3
@Alternate Data Stream - 104 bytes -> C:\ProgramData\Temp:551BED5F
@Alternate Data Stream - 103 bytes -> C:\ProgramData\Temp:1E518ADC
@Alternate Data Stream - 102 bytes -> C:\ProgramData\Temp:F24DA723
@Alternate Data Stream - 101 bytes -> C:\ProgramData\Temp:FEEEFFAD
@Alternate Data Stream - 101 bytes -> C:\ProgramData\Temp:85C0059D
@Alternate Data Stream - 100 bytes -> C:\ProgramData\Temp:3DB6F365

:commands
[EMPTYTEMP]
[RESETHOSTS]
[REBOOT]

• Then click the Run Fix button at the top.
• Click Image.
• OTL may ask to reboot the machine. Please do so if asked.
• The report should appear in Notepad after the reboot. ATTACH that report in your next reply.

Delete this folder:
C:\Users\Wiremu\Desktop\coupondropdown

Run OTL again, just a scan and attach the latest log.

Now run this again. Overwrite the old file:

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

How are things running now?

 

You need to let me know how things are running.

 

Glad to hear it.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 6 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

On behalf of us both, you are welcome.