Chrome won't open, one malware warning (Finished READ & RUN ME FIRST)

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by InstaGraeme, Feb 6, 2014.

  1. InstaGraeme

    InstaGraeme Private E-2

    Hello!
    I'm having issues opening Google Chrome. A couple days ago, I was using Photoshop and my whole system was being piggish. I opened up Task Manager to see which processes were sucking the most out my CPU and RAM. Chrome was near the top for RAM usage (even though I had already closed all of my Chrome windows) so I ended the process. Since then, when I click on my Start bar Chrome shortcut, the typical highlight shows up on the icon, stays there for a few seconds, and fades without any Chrome windows ever opening. In addition, there is no indication in Task Manager that chrome.exe has begun. Before finding your tutorial, I had tried reinstalling Chrome and rebooting and experienced the same results. I also saw one warning from my anti-virus software (Webroot SecureAnywhere v8.0.4.46) around the time that this started about what I believe was a Firefox plug-in. I dismissed it because of this assumption I made.
    I've run the READ & RUN ME FIRST malware removal process and have attached my logs. Let me know what you find and if you can help. I'm happy to provide any further needed information. Thank you so much!
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi there and welcome. :)

    Are you deliberately set up to use a proxy?
     
  3. InstaGraeme

    InstaGraeme Private E-2

    Thanks for replying, Kestrel!

    To be honest, I don't know. I don't know how I would have started using a proxy server. However, starting a few months ago, I would be using Chrome and at seemingly random times I would get an error message saying, "Unable to connect to proxy." I Googled a fix for the problem and followed these intructions (http://answers.yahoo.com/question/index?qid=20130831121331AAlW8S2), which was successful...until the same error popped up again a while later. I couldn't find a permanent fix, but the problem was easy enough to temporarily fix every time it occurred that I didn't look further into the issue. This has been happening repeatedly for a little while now.

    An update since original post: The computer with the issues has sporadically rebooted a couple times since starting the READ & RUN ME FIRST process.
     
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Re run Hitman Pro and have it remove the items under the heading: Potential Unwanted Programs.

    (I haven't gone through the MGlogs.zip completely yet)

    X3Watch <<< Did you knowingly install this? It's why the proxy is there.
     
  5. InstaGraeme

    InstaGraeme Private E-2

    Ok, I ran Hitman Pro again. It found something it labeled as a Trojan. I've attached the log from that scan (HitmanPro_20140209_1207). I didn't find a header called "Potential Unwanted Programs" so I clicked Next. That sent it through the removal process. I've attached that log as well (HitmanPro_20140209_1213).

    About the proxy, that makes a lot of sense. Yes, I knowingly installed X3Watch. It's an internet accountability program of sorts.

    Update since last time: I had another crash, this time with a blue screen of death. Also, the Trojan showing up. I've been using my laptop since my original post, so I'm not sure how a Trojan would have showed up since my first scans.
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I want you to have Hitman delete ALL these please:

     
  7. InstaGraeme

    InstaGraeme Private E-2

    Ok! I had Hitman delete those items and attached the log for you. Anything else?
     

    Attached Files:

  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Explain how things are running.
     

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