Computer problems-virus and other things

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Esprit, Mar 28, 2009.

  1. Esprit

    Esprit Private E-2

    Hello, I have somehow got a number of viruses and other spyware which has slowed my computer incredibly. It has been slow to boot and you can hear the hard drive busy doing things I have not asked it to do :cry. I have followed all the 'read me first' material, dowloaded all required software and cleaned my computer as per the instructions. A number of item were found and cleaned and the computer is now at least useable :) but I cant be sure it is 100% clean. The instructions said to attach the log files which I have done so if someone can check them just in case there is still something undesirable there, I would be very grateful and appreciative. thanks Esprit.
     

    Attached Files:

  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Welcome to MajorGeeks!

    We are currently reviewing your logs and will get back to you with a set of instructions as soon as possible. Our queue is working the oldest threads first.

    Thanks for your patience.
    dr.m
     
  3. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Hello, Esprit


    The below fixes are specific to your problem and should only be used for issue(s) on this machine. Also, please do not install any other software while we are still working with you unless instructed. Once we have given you the all clean and final instructions you will be free to install what you want.

    You have two anti-virus programs installed --- AVG Free 8.0 (outdated version) and F-PROT Antivirus (Outdated Trialware version?); a major source of conflicts and improper protection! I will be instructing to uninstall F-PROT Antivirus during this fix.

    You definitely need to upgrade this machine's RAM.
    Total Physical Memory -------384.00 MB
    Available Physical Memory ----71.82 MB

    Step 1:
    Disable WinPatrol 8.1 <--- which is an outdated version - the current version is 16.0.2009.0
    - Right Click the 'Scotty Dog' icon in the system tray
    - Click Always Run Winpatrol

    Step 2:
    Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed
    Step 3:
    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Step 4:

    Now we need to use ComboFix.
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
    • Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
      If it asks you to overide the previous file with the same name, click YES.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
      [​IMG]
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\\combofix.txt
    • I will ask for this log below
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Step 5:
    Run Ccleaner

    Step 6:
    Install the latest Sun Java Runtime Environment

    Step 7:
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).


    Then attach the below logs to your next reply:
    • C:\MGlogs.zip
    Make sure you tell me if you had any problems running this procedure and give a description of how things are working now!

    dr.m
     
    Last edited by a moderator: Apr 3, 2009
  4. Esprit

    Esprit Private E-2

    Thanks Dr. M, I have followed all your instructions below. The only thing is that when I ran ComboFix it said AVG was running so I exited AVG at the tray but Combofix then said it was still running and would continue to scan anyway but with some risk. I also did not reboot between downloading Java and the MGTools scan - it did not say to do so- but thought I should mention it. The thought the computer was running much better until I tried to attach the file to this reply. There seemed to be major lag with the computer temporarily freezing for a few seconds. I could hear the hard drive doing something but the screen seemed locked. Maybe the lack of RAM? Thanks for your help so far it is much appreciated!
    I attach the files as requested. Please let me know if everything now looks OK thanks Esprit.

     

    Attached Files:

  5. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    ;)

    Esprit -

    Your logs look good!


    It quite possibly could be the lack of RAM. It could have been a slowdown on MG's end.*Notice your browsing experience and overall pc operation while we do the following - reply with answers to these questions:

    • Is your problem with lag when attaching files repeatable?
    • Any lags or screen locks?
    • Was it only when attaching files
    • How many browser windows were open
    • Does it happen when using FF instead of IE

    Let's do some updating:
    1) Please look in Add/Remove Programs for the following and uninstall.
    * WinPatrol 8.1

    2) Since your AVG is outdated and needs to be uninstall and because you have been complaining of performance issues, download the below Avira AntiVirus but do not install it yet:

    AntiVir Personal Edition

    3) Now run this: AVG Remover and then reboot your PC


    4) Now run CCleaner

    5) Install your Avira's Antivir downloaded in step 2 immediately update its definitions.


    6) Manually updating Firefox - the latest version is 3.0.8
    1. To manually check for a Firefox update, click the Help menu at the top of the Firefox window on the menu bar, and select Check for Update
    2. If updates are available, click Download & Install Now ยป to begin the process.
    3. When the install process is complete, you must restart Firefox. To close Firefox and re-open it, click Restart Firefox Now.
    4. After Firefox restarts, all updated versions of Firefox components are available.
    Make sure you tell me if you had any problems running this procedure and give a description of how things are working now!

    dr.m
     
    Last edited by a moderator: Apr 8, 2009

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