Troubleshooting "Stop 0x00000077" or "KERNEL_STACK_INPAGE_ERROR"

Hello- this is my first post and I am in need of some instruction. My Toshiba laptop 2805-S503 crashes pretty much everyday, if not a couple times a day. I get a blue screen that has too much to read in 2 seconds before the computer reboots. It says "Kernal Stack Error" at the top though.

After reboot, a MS error report pops up and I send the error report to them. I then am automatically directed to this site:

http://support.microsoft.com/?kbid=http://support.microsoft.com/?id=315266

where it says:

Troubleshooting "Stop 0x00000077" or "KERNEL_STACK_INPAGE_ERROR"
Article ID : 315266
Last Review : February 4, 2002
Revision : 1.0
This article was previously published under Q315266

WARNING: This article contains steps that may involve changing your basic input/output system (BIOS) or complementary metal oxide semiconductor (CMOS) settings or that may require you to make physical changes to your computer hardware. Incorrect changes to the BIOS of your computer can result in serious problems. Microsoft cannot guarantee that problems that result from changes to your BIOS can be resolved. Change your BIOS settings at your own risk. If you need assistance with any of these steps, contact your hardware manufacturer and note that making either hardware or BIOS changes to your computer may invalidate your warranty. If you do not want to make hardware changes to your computer, you can take your computer to a repair center.
On this Page
SYMPTOMS
CAUSE
RESOLUTION
STATUS

SYMPTOMS
When you are running Windows XP, you may receive one of the following error messages: • Stop 0x00000077
KERNEL_STACK_INPAGE_ERROR
This article describes how to troubleshoot these error messages.

CAUSE
This issue can occur if a requested page of kernel data could not be read from the paging file into memory, or the master boot record is infected with a virus. To further determine the possible cause, you must properly interpret the error message. If both the first and third parameters are zero, then the four parameters are defined as: 1. 0 (zero)
2. Page Table Entry (PTE) value at time of error
3. 0 (zero)
4. Address of signature on kernel stack
If either the first or the third parameter is not a zero, then the following definitions apply: 1. Status code
2. I/O status code
3. Page file number
4. Offset into page file
If this is the case, the cause of this issue may be determined from the second parameter (the I/O status code) by using the following information that is listed in a "value of second parameter" followed by "general cause" format:

0xC000009A, or STATUS_INSUFFICIENT_RESOURCES: lack of nonpaged pool resources.

0xC000009C, or STATUS_DEVICE_DATA_ERROR: bad blocks on the hard disk.

0xC000009D, or STATUS_DEVICE_NOT_CONNECTED: bad cabling, non-termination, or the controller is not able to obtain access to the hard disk.

0xC000016A, or STATUS_DISK_OPERATION_FAILED: bad blocks on the hard disk.

0xC0000185, or STATUS_IO_DEVICE_ERROR: improper termination or defective cabling of SCSI-based devices, or two devices attempting to use the same IRQ.


RESOLUTION
To resolve this issue, use the appropriate method:

Boot Sector Virus
To determine if you have a boot sector virus, run a current virus-checking program, and if needed, disinfect your computer.
Not a Boot Sector Virus <------I've done this

• View the System Log in Event Viewer for additional error messages that help you determine the device that is causing the error.
• Bad block. Stop 0x77 is caused by a bad block in a paging file, or a disk controller error, or in extremely rare cases it is caused when non-paged pool resources are unavailable.
• If the first and second parameters are 0, then the stack signature was not found in the kernel stack. The cause of this issue is defective hardware. If the I/O status is C0000185 and the paging file is on a SCSI-based hard disk, you should verify the disk cabling and SCSI termination.
• If the I/O status code is 0xC000009C or 0xC000016A, this normally indicates that the data could not be read from the disk due to a bad block.

• If you can restart your computer after the error message, Autochk runs automatically and tries to map out the bad sector. If for some reason Autochk does not scan the hard disk for errors, manually start the disk scanner. If your computer is formatted with the NTFS file system, run Chkdsk /f /r on the system partition. You must restart your computer before the disk scan begins. If you cannot start your computer due to this issue, use the Command Console and run Chkdsk /r. <--- my computer restarts automatically without doing a Autochk... I have done several Chkdsk following these directions, but no errors are reported or fixed.


• Defective or unreliable random access memory (RAM) is another common cause of this issue.

• Verify that all the adapter cards in your computer are properly seated

• Ensure that all adapter card contacts are clean. . <---laptop, so I can't do this, or don't know how.

• Disable system caching in the BIOS to see if this resolves the error. <--- I don't know how to do this

• If this does not resolve the issue, your computer mainboard (motherboard) may be damaged.

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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APPLIES TO
• Microsoft Windows XP Home Edition
• Microsoft Windows XP Professional Edition
• Microsoft Windows XP 64-Bit Edition


Are there any programs out there that can help me with this problem? I know that I DON'T want to send it out, as I don't want to put any more $$$ into this laptop. (unless it is <50 bucks)

Thanks in advance for any help

Bullseye

 

Alright, lets treat this as if it were software, what virus program are you using to scan? Have you tried booting into safe mode and running a scan? Or booting off of a bootable CD to scan?

 

I am using Norton Anti-virus 2003 (which is automatically updated) No virus of any kind was found.

I also ran an online anti virus scan using.... housecall? Sorry I forget the name. It too showed nothing.

I have NOT done a scan from safe mode. I will try that now and post back when done.

 

OK, did a scan using Norton anti virus 2003, updated today as well, in safe mode, and there were no infections found and nothing was quarantined.

Should I make a boot disk and scan it from there now, or should I try something else?

thanks for your help

 

it may be your memory dl memtest http://www.majorgeeks.com/download4226.html

 

And to that end have you installed any new memory recently?

When exactly does this occour?

And does it happen in Safe mode?

 

Running CHKDSK couldnt hurt either, might be a disc error.

-Lion