Acer laptop Problems

Discussion in 'Software' started by chris-red, Jun 4, 2008.

  1. chris-red

    chris-red Private E-2

    My parents have an Acer 5600 laptop, they had a problem with the keyboard and track pad not working. I said I would fix it so first off I booted it into safe mode and the keyboard and mouse worked fine, I assumed virus so ran the usual suspects (Norton, spybot, adaware) and booted it up again, I noticed that the keyboard works whilst booting and sometimes the mouse would work for a split second when the log in screen comes up. This then led me to believe that the drivers had a problem so decided to instal Vista (previously XP) I assumed that would sort it. I formatted the HDD and installed vista but I have the same problem when vista boots for the first time and you have to set up user ID's the keyboard is non responsive. I have tryed using USB keyboard and mouse which doesn't work either. When the keyboard isn't working the power button doesn't work either. I can't work out what the problem is any ideas?
     
  2. akhilles

    akhilles First Sergeant

    Maybe a hardware failure. Or a wrong setting in bios. New mobos have 2 settings in bios for keyb & mouse. They can be set to either BIOS/OS. BIOS means using built-in driver for the device; OS means using the OS's driver. Try toggling this if it exists. Also, there may be USB keyboard/mouse settings. Enable them if you're using USB ones.
     
  3. chris-red

    chris-red Private E-2

    I looked at the BIOS and it was very basic, without many options at all I'll have a look though, cheers for the reply.
     

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