Help with scans

I joined the site today and followed all the instructions with the downloads and scans. I've been having problems obviously for a minute, a few months ago I clicked a link in an email that turned out to be a virus. At that time, I ran my McAfee anti virus and Anti Malwarebytes, thought it was all removed, until yesterday I got a blue screen error that said it was shuttin my laptop down to prevent a serious error. I found your site and began your steps. I was able to do Super Anti Spyware, Anti Malwarebytes, Combofix and MGTools. SAS reported 11 threats, 9 trojans and 2 malware trace.

The rar file extension with RootRepeal would not let me open it after downloaded to run the exe file. It kept asking me how I wanted to open but wouldn't let me check desktop, just offered internet browsers, so I couldn't ever get to the .exe file to open it. So I just skipped that step and went on to MG Tools. With MG Tools, I got confused with how to save the log, and noticed that you state not to upload any logs from the folder so I didn't, but I did do the scan. Please let me know what I need to do with those two since i don't have the results to provide for you.

I will attach the first 3 logs from the others that I did get back, and would like help with the next steps. Thanks in advance, and I appreciate the site for helping me this far.

 

Ok I found it! Its attached.

 

Ok, first off let me say a BIG THANK YOU for your expedited help, it is much appreciated!!! so far I don't think i've had any problems. I do have a question about browsers, as i'm not sure this has anything to do with anything or not, and I forgot to mention this initially....

Even though I clicked the link in the email, It seems that I got infected with this stuff ironically not too long after I downloaded Google chrome. So when I initially ran my scans a few months ago after the first blue screen error, I wasn't up to speed on turning the system restore off, thus maybe why I was reinfected or they weren't completely removed. So because of the system restore I had to redownload Google chrome. Now fast forward to the second blue screen/shutdown, and after I did your scan I thought about this and went back to IE. Once I went back, there was a message about an hp add on that was not compatible, so when I selected to find a compatible one, after generating the fix it thingy on microsoft, I noticed my McAfee On Access had blocked about 5 file actions. Turned out, there wasn't a compatible add on found, so I just fixed it manually and selected that IE run without it. Should I be worried about any of this? Also should I remove or update Google Chrome? Is there a recommended browser that should be used? I'm not too pc savvy, so I hope my questions don't bother u....i'm just in the middle of getting my teachers certification and have no back up laptop and this last scenario has freaked me completely out! :confused Please advise....

I've also created a limited profile, and have started using that one to use the internet.

 

I have to retract my statement of thinking everything was fine. Since I didn't have any problems I went on about surfing, and downloaded IObit Malware Fighter(with the key that was given on here), and apparently it picked up more malware, or the same malware I don't know. I never got anymore info on what to do next after the first scans, and I was not able to run RootRepeal. I am in limbo one way or the other because I don't know what to do now. Again, I thought I was clean after no issues and no further response on here so I re enabled the system restore along with the other directions in the READ ME if you are clean (I have not removed any of the software/files that I was told to download)... But then noticed that in the quarantine list of IOBit it says something about C:/System Volume Information/restore. I mistakenly deleted two other things that showed up in the quarantine, but they all did say trojan. I wasn't sure if I was to disable my McAfee realtime on access scans while IObit scans, so I did not. There have also been system blocks in the IObit as well as file action blocks from my McAfee Onscan Access. I tried to update my McAfee and it would allow it. IE has been lockin up very often recently as well. Please help with further instruction.

 

Well i'm not sure if I did follow accurate final steps specific to my issues because I was never given any by your team, I followed some of the steps I read from that page because I thought I was clean. So then I went ahead and downloaded IObit because I received a key, and it picked up several more threats. This is when I started to question whether I was clean or not,and when I noticed other threads receiving final step instructions (I haven't done anything during or afterwards), also because no one ever responded to see what my further problems were or to determine if those problems were malware related, or to tell me yes or no for sure. If I was clean, again I never received final instructions in this thread from your staff to verify a close out.

The blocks I am referring to are "file action blocks", "registry action blocks" from my McAfee On Access Scan and the IObit has three tabs; system, web and USB, and the system tab is usually listing that there have been blocks i'm guessing within the system.

My McAfee would not, will not update.

Also when I ran the Advanced Care that came with the IObit, there were numerous things that were picked up and supposedly fixed. I cannot tell you they were, all I can do is find the logs if they are needed.

I still have all this stuff I was instructed to download in order to scan the "READ ME" stuff and I was not knowing what to keep or remove and what else to do. So if I am clean, no final instructions were ever given. I took it upon myself to find out final steps because I thought I was clean, then right as I was doing that and further question my specific final steps, thats when I noticed other things/threats were being found. And FYI, I never was able to run RootRepeal because of the file type.

Basically, while I was waiting for confirmation and final instructions from being clean, other things were picked up. So i'm not really sure everything is good.

 

Ok so I mentioned that for whatever reason my McAfee will not allow me to update it. When I purchased the laptop this is the anti virus that came with it, so do you recommend that I keep this? If it is not allowing it to update, will it still provide adequate protection? I am referencing your advice to remove IObit(i don't have another pc to use it with) and keep the McAfee, as opposed to getting new antivirus that may be compatible with it. I just want to be ok with protection with whatever is done next, as well as not cause any complications.

Also, I wasn't aware that I was not to download the anti malware programs to my desktop, I read that one of the programs advised to do this so my error for thinking thats where they all were supposed to go. It was not previously mentioned that I had done it incorrectly. Would it be wise to reinstall them afterwards? since it is recommended in the final steps that I have them ( Super and Malwarebytes) Please let me know. I will move forward with the listed final steps. Thank you for your response and help thusfar.