Help with Google Redirect...

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mattg, Mar 27, 2009.

  1. mattg

    mattg Private E-2

    My PC is suffering from a browser redirect issue. Search results, once clicked, take me to random sites like Yellowpages, Elle & Blockbuster. The back button does take me back to the desired site. In addition, Avira AntiVir & MBAM are failing to auto update.

    I have read the READ ME FIRST thread, followed the steps and attached the requested logs. Combofix will not run. A progress bar appears and a folder (with the name 32788R22FWJFW) full of files appears in the root drive but nothing else happens. In fact, just entering the URL bleepingcomputer.com crashes the browser.

    Thanks in advance. This is frustrating and I appreciate the help.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Let's start with this and then see if you can run Combo:

    Run this: Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    NOTE: HJT may popup an error about the AppInit_DLLs line. Ignore it and click OK to continue.

    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Tell me what this is:
    C:\Documents and Settings\Matt\Desktop\m589xv1j.exe

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Combo if it will run ( be sure to try it in safe mode if necc.).
     
  3. mattg

    mattg Private E-2

    TimW: Thanks for your response and guidance. Things appear to be back to normal...

    I first uninstalled Windows Messenger, disabled Avira, ran analyse.exe and "fixed" the three lines you recommended. I then created and ran the fixME.reg file which did provide a success message.

    The file you asked about was the gmer application with a random filename.

    I then ran a new MGTools log and successfully ran ComboFix (in normal mode). Both logs are attached.

    MBAM can now update on it's own. I ran it for good measure and attached the clean log. It also appears that the browsers are no longer redirecting and won't shut down at sites like bleepingcomputer.com.

    Hopefully I'm out of the woods and the rest of the logs look clean.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Lets do one last thing:

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    NOTE: HJT may popup an error about the AppInit_DLLs line. Ignore it and click OK to continue.

    After clicking Fix, exit HJT.

    Reboot and re-run HJT to make sure the items are gone. If they aren't, let me know.

    Otherwise:
    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They are useful as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
      • Delete the C:\combofix folder from combofix (if it exists)
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
    Last edited: Apr 2, 2009

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