Can only access libraries Photo/Video/Documents in safe mode and regular boot

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by CorvetteCid, Sep 10, 2010.

  1. CorvetteCid

    CorvetteCid Private E-2

    I somehow got a Trojan on my computer running windows 7, stupid Mcafee some help you are. At first I kept getting a warning that my computer was infected when I tried to access Internet Explorer. So I restarted my computer in safe mode to try to turn off any unneeded processes that could be causing the problem and to do a system restore but the only thing that would come up was my libraries they automatically popped up my music/pictures/video nothing else no desktop background, icons, start menu, task bar... nothing! Thank god I can at least retrieve all my documents and files. Same applied when I tried to just do a regular start up is there anything I can do other than to reformat:cry? This one really has me stumped
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Can you bring up task manager in either safe or normal mode? If you can, you can start a new process and type in explorer. See if that gets your desktop back.

    You can try creating this disc and then booting the infected computer to it:
    Kaspersky Rescue Disk.
     

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