Files being deleted

This has been happening for about the past week..... Im missing large amounts of files....but i still have the same amount of space on my harddrive as i did before they went missing. Im missing about 3 thousand files all together, and it seems to get worse everyday. ive ran several virus scans and its found nothing.It would be greatly appreciated if someone could help me out. if more information is needed please tell me

 

First, what type files are we talking about? There are many baddies that delete mp3's and jpg's.

Please follow the steps below:

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

Downloading, Installing, and Running HijackThis

 

I did all of that stuff first and nothing was found.....

 

Please answer my first question, what type files are you talking about being deleted?

 

Ah sorry i didnt see that,its been pretty much everything......Exe's images mp3's.....most of it is mp3's though....those are all that i can think of right now that have been deleted...i hope that helped

 

For the deleted files, you can try a utility that will recover deleted files. Download REST2514.EXE


Download this trial version of Ewido Security Suite

• Install ewido security suite
• Launch ewido, there should be an icon on your desktop double-click it.
• The program will have a window come up. One of the buttons on the left is to Update. Click the Update button.and then Start the Update. The update will start and a progress bar will show the updates being installed.
• After it completes the update, click the Scanner button

Now exit Ewido. Now print the below instructions or save them locally because I want you do have no browsers opened and also have no connection to the internet (unplug your cable) while doing the below.

Okay, reboot into safe mode and follow the steps below. (If you have any problems at all trying to get into safe mode to complete these steps, just run them in normal boot mode and make sure you tell me when you come back.)

Open up Ewido and do the following:

• Click on Scanner
• Then click Settings
• Under What to Scan? Select Scan every file
• Then click OK
• Click on Complete System Scan and the scan will start.
• Let the program scan the machine

While the scan is in progress you will be prompted to clean files that are infected. Leave the defaults selections (to Remove and backup) and click OK. To save yourself some time, you can select Perform action with all infections and then click OK. With the option to scan every file, a lot of cookies will be removed.

Once the scan has completed, there will be a button located on the bottom of the screen named Save report

• Click Save report
• Save the report to your desktop or anyplace you will be able to find it to upload here.

Reboot into normal mode and reconnect to the internet.

Come back here and post the Ewido Scan Report along with a fresh HJT log.

 

Ok....here they are

 

Please download HOSTER and then follow the below steps.

• Unzip HOSTER to a convenient folder such as C:\Hoster

• Run Hoster.exe, click Restore Original Hosts and then click OK.

• Click the X to exit the program.

Now, please look in Add or Remove Programs for the following and Uninstall them if found:

Ewido

Now scan with HijackThis and Check the Boxes for the following:

Make sure All Browser Windows are Closed when you Click FIX.

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O16 - DPF: {3A7FE611-1994-4EF1-A09F-99456752289D} - http://install.wildtangent.com/ActiveLauncher/ActiveLauncher.cab

Again, make sure All Browser Windows are Closed when you Click FIX.

NEXT:
Run CCleaner to clean up cookies and temp files.

Run full scans with Ad-Aware SE & Spybot S&D and have both programs fix what they find.
Note: Remember to get all updates before doing the scans.

Then, as an added precaution, Go to Start > Run and type: cleanmgr and then click OK. Make sure the boxes for these are checked:
Temporary Files
Temporary Internet Files
Recycle Bin

And Click OK.


After you comlpete the above, reboot scan with HijackThis and attach the new log.

 

Alrighty.....

 

Your HJT log is clean, however I would like you to run one last scan.

- Download, install and update Spy Sweeper Run it once while you are in normal boot mode.

- The boot in safe mode from and run SpySweeper one more time.

Now reboot in normal mode.

Save and attach the logs from both runs.

 

Alright.....not too many things....mostly cookies

 

Looks pretty good, are you having any further problems?

 

not that i can tell.....it seems to be running much faster too go figure

 

You should see this article on How to Protect yourself from malware!

Surf Safely!