the malware is back

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by plomper1, Feb 23, 2012.

  1. plomper1

    plomper1 Private E-2

    hi
    last month u helped me with malware
    it seems i got a lot back and hope you can do your guru stuff to help me clean up again
    thanks
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please put ComboFix directly on your desktop, not where you have it:
    Running from: c:\users\Administrator\My Documents\ComboFix-1.exe

    Delete this as it should be directly on your C: drive:
    C:\Windows\Temp\jitfkkiy.tmp\MGtools.exe

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Now use windows explorer to find and tell me if you know what this is:
    C:\WINDOWS.0\system32\drivers\68502243.sys

    You also need to clean out this folder:
    C:\WINDOWS.0\temp\

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below log:

    • C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  3. plomper1

    plomper1 Private E-2

    C:\WINDOWS.0\system32\drivers\68502243.sys
    this i think started when i tried to install kasperky pure
    i cant install the program at all always looking for the above file

    the temp temp doesnt want to delete says file being used

    logs added to registry done
    R3 - URLSearchHook: (no name) - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - (no file) wasnt in highjack this

    i dint know how thing are woking yet
    is it good to install kasperky pure?
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes, it probably is related to Kaspersky and you can delete it. Tell me what issues you are still having, if any.
     
  5. plomper1

    plomper1 Private E-2

    the temp temp doesnt want to delete says file being used
    kaspersky doesnt want to install
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You have ZoneAlarm installed, so Kaspersky probably will not install. Go to start / run / type:
    %temp% and then see if you can delete.
     
  7. plomper1

    plomper1 Private E-2

    cliSecureRT.dll denied
    IswTemp denied
    dfa147
    dfa9d denied
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Some things will not delete. Don't worry about those. How are things running?
     
  9. plomper1

    plomper1 Private E-2

    i really didnt notice a diffence and wasnt even aware i had a problem
    i was doing a scan and saw all the malware
    do i need to do anything next?
     
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
  11. plomper1

    plomper1 Private E-2

    i have a program photojoy that i see on websites it might be malware
    and it doesnt let me uninstall
    plz advise
     
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  13. plomper1

    plomper1 Private E-2

    thanks
    everything clean
    kaspersky up and running
    :):)
     
  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know. Safe surfing. :)
     

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