Need help removing Backdoor.Tidserv!inf

reachesfar · Nov 19, 2008

Backdoor.Tidserv!inf was detected by my antivirus program (Norton Internet Security). Automatic removal didn't work and manual removal is required. Symantec charges $100 to remove it manually. I'm disabled and can't afford it and I can't do my art which helps me cope from day to day. (see my art on www.andrewreach.com). I'm pretty good with computers but not an administrator. Do you think, with help hopefully from someone in this forum, that I could do it? Thank you.

TimW · Nov 20, 2008

Welcome to Major Geeks!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide

Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

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Need help removing Backdoor.Tidserv!inf

reachesfar Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

Log in or Sign up

Need help removing Backdoor.Tidserv!inf

reachesfar Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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