Cell Service Account Hacked / Key Logger /Spyware

Are you deliberately set up to use a proxy?

 

Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode. Any other mode is primarily used for troubleshooting and diagnostic purposes. You should look into some third party software to control start up's.


Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

• [PUM.Proxy] (X64) HKEY_USERS\S-1-5-21-2215768705-443594929-4078419579-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : localhost:21320 -> Found
• [PUM.Proxy] (X86) HKEY_USERS\S-1-5-21-2215768705-443594929-4078419579-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : localhost:21320 -> Found

Place a checkmark next to each of these items, leave the others unchecked.
Now press the Delete button.

...and the same for this entry on the web browser tab please...

• [PUM.Proxy][FIREFX:Config] 3gv0dhgb.default : user_pref("network.proxy.type", 4); -> Found

When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.



Delete this:

• C:\Program Files (x86)\GUM3935.tmp

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Please rerun RogueKiller (just a scan) and attach log.
Also you didn't ever attach a log from Hitman Pro, I'd like you to do so please.


Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.
Let me know of any problems you may have encountered with the above instructions and also let me know how things are running!

 

You did not do what Kestrel13! requested. She just asked you to put your PC in Normal Startup mode. See the top of your first image. You should not touch anything on the Boot tab.

 

Run RogueKiller again please (just a scan) I am not sure whether the proxy was removed or not, looking like it wasn't.

 

No! It is because of the change you made to select Safe Boot mode on the Boot tab! You are still not fully in Normal Startup mode due to this and I can see it in your logs. So unselect Safe Boot and make sure you are still in Normal Startup mode and then reboot.

After reboot, run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

This way we have a proper MGLogs.zip from Normal Boot mode not safe boot mode. Then Kestrel13! will be able to finish helping you.

 

And how are things running?

 

You can post about that in the software forum.

All those files you see will disappear when you follow final steps.



If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
   
7. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
   
   
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

Nirsoft is a utility that you downloaded on June 23

Code:

d-----w                 0 2015-06-23 16:58:57  C:\Users\Lynda\Desktop\Nirsoft Package 1.19.2

I assume that you should know that you downloaded it for some reason.

 

Because it is not a problem. PUP means Potentially Unwanted Program. Thus if you "want" it then it is not a problem in most cases. There are some programs that fall under the title of PUP that are definitely not wanted. Many of these are so called "junkware" or "adware" programs that do cause issues. But even with these, you can find people that still want to use the program. Thus they want it and it is therefore not a PUP to them.

When you first came here your MBAM database was: Database version: v2015.06.28.04

Now your database at last scan was: Database version: v2015.07.04.03
Malwarebytes probably just added the PUP warning in this recent database.

Nothing unless you want to delete it. You could just delete it manually. One other thing you could do is move it to better more secure location. This could prevent it from being detected. It should not be on your Desktop.

 

You're welcome. Surf safely!