Zero Access Rootkit? Can't turn on Windows Firewall

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by fuerchter, Jun 19, 2012.

  1. fuerchter

    fuerchter Private E-2

    Hello there,
    yesterday I noticed that my Windows Firewall service was stopped and I couldn't even turn it on through the Control Panel (error 08x007042c). Going to the advanced settings I got error 0x6D9. I googled the topic and on some pages there were solutions which seemed to help most people BUT me.

    this for example

    I further read that this might be because of a virus but first wanted to try the other solutions people offered.

    Now I downloaded a Kaspersky trial and it found the Zero Access Rootkit which was mentioned a couple of times in relation to my problem.

    Kaspersky apparently deleted the files but the Firewall service still won't start.

    What can I try to do to get out of this situation? :(
    greetings
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    In order for us to properly analyze your problem and provide a correct solution, we need you to follow our malware removal cleaning process given below and attach the logs we need.


    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide
     
  3. fuerchter

    fuerchter Private E-2

    The problem is already fixed. Thank you anyways ;)
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. We are happy you got it fixed.
     

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