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Malware Removal Malware removal forum. Please see the READ ME FIRST thread before you post. Forum is staffed by a small number of volunteers, please be patient.


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Old 05-06-10, 14:31
walkdaddy8 walkdaddy8 is offline
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Default cannot access google.com

Fixing a computer for a friend and ran malwarebytes. Cleaned everything mwbytes found. Thought everything was good but I cant access google.com. That seems to be the only site that is having problems. I was able to access it on ie with the url number, but can't access it all with google chrome. I also cannot use a search engine with google in the search. I get a cannot find page.

I have tried to go to the hosts file in windows/system32/drivers/etc and cannot find the "hosts" file is not listed there.

I just ran an old standby of spybot search and destroy and it is finding "microsoft.windows.redirecthosts" and "fraud.windowsprotectionsuite", but cannot remove them beacuse it cannot find the "hosts" file that I listed above. Not sure what to try next.
I have also ran superantispyware.


Thanks for any help
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Old 05-06-10, 22:48
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chaslang chaslang is offline
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Default Re: cannot access google.com

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.
  • **** If something does not run, write down the info to explain to us later but keep on going. ****
  • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.
  • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:
  1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
  2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
  3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
  4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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