Followed malware removal steps, but one lingering issue...

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Patton4, Jul 28, 2010.

  1. Patton4

    Patton4 Private E-2

    I was having trouble with win32:malware-gen and some other assorted baddies. Every time I double-click on "My Computer" or most of my desktop icons, it automatically tries to install SmartWebPrinting and I was also getting redirects through Firefox and it wasn't letting me get at it until I found you guys. Went through the malware removal process and the redirects seem to be gone, but my system still tries to install SmartWebPrinting anytime I double-click an icon.

    Here are my logs from the steps of the process. Thank you for your help!
     

    Attached Files:

  2. Patton4

    Patton4 Private E-2

    Here is the SAS log...
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    This is not a malware problem especially since it is part of your HP software. Normally this is a sign of an incomplete installation or uninstall attempt. And based on the fact that I see C:\WINDOWS\system32\msiexec.exe ( which is the Microsoft Installer program ) running in your process list, it really would appear this is your problem since it should not normally be running. You will have to work this in the Software Forum, but some times the below program can help fix problems like this:

    Windows Installer CleanUp Utility


    Your logs show that the reason you were having redirects was because you had a DNS infection which was now removed. If you find that you will have some redirections issues, you will need to do the below since these infections are known to infect router hardware especially when not password protected.


    Since you do not appear to be having malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  4. Patton4

    Patton4 Private E-2

    Thank you very much for your help! Computer is running tip-top right now!
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     

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