ViewMgr error and Black Screen

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by KOOP, Jun 4, 2009.

  1. KOOP

    KOOP Private E-2

    i've downloaded something horrific!
    well..not that bad but bad enough. i get a viewmgr message and i try to bypass it by clicking dont send error report. it works for a few hours then eventually freezes. once i restart, it goes to a blank black screen with only the mouse being visible..Please help me!
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    You need to attach the below 3 other logs requested from our cleaning procedure:

    • SUPERAntiSpyware
    • Malwarebytes
    • ComboFix
    Also you should immediately do the below.

    I strongly advise you to cleanup your Desktop. Remove eveything but links to run programs. Do not download and save programs here and defintely do not use it for long term storage. You need to keep ComboFix.exe here for now as we need it, but we will be removing it when we are finished with your cleanup. A cluttered Desktop is malware's playground and it can also cause performance degradation especially when you start saving large files here like you are doing.

    Also delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
    C:\WINDOWS\Temp
    C:\Documents and Settings\Owner.YOUR-2A2BCA7DEA\Local Settings\Temp


    Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.
     

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