RougeKiller fails during prescan

Just run RogueKiller in safe mode.

 

Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
AVG Web TuneUp
ClickForSale
FlashCoUppon
GetDiscountApp
Java 7 Update 13
Java(TM) 6 Update 17
Optimizer Pro v3.2
Search Protect
Sendori
SheopPerMaster
Social Privacy DNS
Social Privacy

Also uninstall anything else from AVG and McAfee if you see any other items in your installed programs lists.



Now install the current version of Sun Java from:

• Go here for 64 bit OS = Sun Java 64 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.
• Go here for 32 bit OS = Sun Java 32 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.

Make sure that when you install the new version of Java that you uncheck the Install the Ask Toolbar junkware checkbox. Also if it asks if you want to install McAfee Security Scan Plus that you uncheck this too. You do not need to add these unncessary items and to your PC. Also just in case Oracle changes the Java installation in the future to possibly install other junk, uncheck all but just installing Java.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:


R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://mysearch.avg.com/?cid={4E087668-B992-4FB9-9D45-4A85EF814EF1}&mid=4836db035fbc47d18cc475f39d43eb11-aececa9502f49598e1e35dfc208a5629050c4da0&lang=en&ds=AVG&coid=avgtbavg&cmpid=&pr=fr&d=2014-11-09%2014:37:32&v=4.0.0.19&pid=wtu&sg=&sap=hp
O2 - BHO: MSS+ Identifier - {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - (no file)
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: AVG Web TuneUp - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Web TuneUp\4.0.0.19\AVG Web TuneUp.dll
O4 - HKLM\..\Run: [ApnUpdater] "C:\Program Files (x86)\Ask.com\Updater\Updater.exe"
O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
O4 - HKLM\..\Run: [dnsshield] C:\Program Files (x86)\Social Privacy DNS\dnswatch.exe
O4 - HKLM\..\Run: [vProt] "C:\Program Files (x86)\AVG Web TuneUp\vprot.exe"
O4 - HKCU\..\Run: [Optimizer Pro] C:\Program Files (x86)\Optimizer Pro\OptProLauncher.exe
O10 - Broken Internet access because of LSP provider 'c:\windows\system32\sendori.dll' missing
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll (file missing)
O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\18.1.10\ViProtocol.dll
O20 - AppInit_DLLs: C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC32Loader.dll c:\progra~2\optimi~1\optpro~1.dll



After clicking Fix, exit HJT.



Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
 
:Services
Application Sendori
AVGIDSAgent
avgwd
gupdate
gupdatem
gusvc
McAfee SiteAdvisor Service
McComponentHostService
McMPFSvc
Service Sendori
sndappv2
vToolbarUpdater18.1.10
 
 
:Files
C:\$AVG
C:\found.000
C:\found.001
C:\found.002
C:\msdia80.dll
C:\SearchProtect
C:\Program Files (x86)\Ask.com
C:\Program Files (x86)\AVG
C:\Program Files (x86)\Social Privacy  DNS
C:\Program Files (x86)\AVG Web TuneUp
C:\Program Files (x86)\Optimizer Pro
C:\Program Files (x86)\SearchProtect
C:\Program Files (x86)\Sendori
C:\ProgramData\aa4cc793a0ca47d7
C:\ProgramData\AVG Secure Search
C:\ProgramData\AVG Security Toolbar
C:\ProgramData\AVG Web TuneUp
C:\ProgramData\AVG2013
C:\ProgramData\ClickFForSSale
C:\ProgramData\ClickForSale
C:\ProgramData\deaali4Me
C:\ProgramData\FlashCoUppon
C:\ProgramData\GetDiscountApp
C:\ProgramData\LowPricesApp
C:\ProgramData\mbgpdogehjnckpgfalijkafihlomiogj
C:\ProgramData\PnegTOPPTCOnvert
C:\ProgramData\Sendori
C:\ProgramData\SheopPerMaster
C:\ProgramData\TicTaaCoUpon
C:\Windows\tasks\AVG-Secure-Search-Update_JUNE2013_HP_rmv.job
C:\Windows\tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv.job
C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-4211984369-122285141-3675069962-1001Core1cec6d5dbe23bbb.job
C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-4211984369-122285141-3675069962-1001UA1cec6d5dcae4147.job
C:\Windows\tasks\SmartPCFix Task.job
C:\Windows\system32\tasks\AVG-Secure-Search-Update_JUNE2013_HP_rmv
C:\Windows\system32\tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv
C:\Windows\system32\tasks\D67H59L1
C:\Windows\system32\tasks\GoogleUpdateTaskMachineCore
C:\Windows\system32\tasks\GoogleUpdateTaskMachineUA
C:\Windows\system32\tasks\GoogleUpdateTaskUserS-1-5-21-4211984369-122285141-3675069962-1001Core1cec6d5dbe23bbb
C:\Windows\system32\tasks\GoogleUpdateTaskUserS-1-5-21-4211984369-122285141-3675069962-1001UA1cec6d5dcae4147
C:\Windows\system32\tasks\Scheduled Update for Ask Toolbar
C:\Windows\system32\tasks\SmartPCFix Task
C:\Windows\TEMP\*.*
C:\Users\Silanath Peungjesada\AppData\Local\Temp\*.*
 
 
:Reg
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Google Update"=-
"Optimizer Pro"=-
"swg"=-
 
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"ApnUpdater"=-
"AVG_UI"=-
"dnsshield"=-
"vProt"=-
 
[HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
"ApnUpdater"=-
"AVG_UI"=-
"dnsshield"=-
"vProt"=-
 
[HKEY_USERS\S-1-5-21-4211984369-122285141-3675069962-1001\Software\Microsoft\Windows\CurrentVersion\run]
"Google Update"=-
"Optimizer Pro"=-
"swg"=-
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=""
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{47C64E8A-8014-4512-AD44-C1B17BB6023C}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{7386E50E-292E-4391-87AE-AC4A985F5934}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{8D5C4167-4592-4228-9CAE-D2753F0F2D7A}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\AboutURLs]
"Tabs"="res://ieframe.dll/tabswelcome.htm"
:Commands
[purity]
[EmptyTemp]
[start explorer]

[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXT log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome. Almost forgot to post the below. Just incase your internet access is still broken, do the below.

Now download LSP - Fix

Run LSP-Fix.

Check the Box labeled "I know what I'm doing" and then click on the sendori.dll file (in the “Keep” section) to select it.

Then, Select the >> button to move sendori.dll into the Remove section.

Now, click the Finish Button. When the Repair Summary box appears, click OK.
If it is already in the Remove section, just click Finish.

 

You're welcome.

Yes there is. And it is still there. If it did not exist you would not have been able to run all of the programs in MGtools to collect the logs.

C: Is the driver letter
\MGtools is the folder
analyse.exe is the file ( program ) inside of the C:\MGtools folder

Yes it did as stated above.

Please delete the HijackThis.exe file you put in your C:\ folder now.


The new logs show that you either ran MGtools.exe at the wrong time ( not at the end ) or that you did not fix everything as requested. I suspect your log is out of order. SO please run the below and please do not tell me that the C:\MGtools folder and GetLogs.bat do not exist because they do. I can see them in your logs.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\MGlogs.zip

 

When exactly do you get this? I did not ask you to install anything in my last message.

You are not supposed to be doing anything except what we request per the READ & RUN ME instructions.

 

Okay so let's work around the issues that do not allow you to uninstall AVG or ASK Toolbar.


Be patient while doing the below. The fixes can sometimes take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.

Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Repair MSI (Windows Installer)
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished. If it does not then reboot it yourself.

Now download and run the AVG 64 bit removal tool from the below link:

http://www.majorgeeks.com/files/details/avg_remover.html


Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7, or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!


Anything left over now we will remove with more manual instructions. It may become necessary to uninstall Avast too. Your PC may have gotten into a bad state due to having multiple AV programs installed ( AVG, Avast and McAfee )

 

Please complete the instructions in my last message.

 

In your last logs when you ran GetLogs.bat you had all three browsers ( Firefox, Internet Explorer, and Chrome ) running? Why? This can cause a PC to slow down since they all use a lot of memory.

There are still a few left overs from McAfee to remove. Let's see if we can finish getting rid of them and also get your Java Software updated too.

Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
Java 7 Update 13
Java(TM) 6 Update 17 (64-bit)
Java(TM) 6 Update 17
Java(TM) 7 Update 5 (64-bit)
TicTaaCoUpon


Now install the current version of Sun Java from:

• Go here for 64 bit OS = Sun Java 64 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.
• Go here for 32 bit OS = Sun Java 32 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.

Make sure that when you install the new version of Java that you uncheck the Install the Ask Toolbar junkware checkbox. Also if it asks if you want to install McAfee Security Scan Plus that you uncheck this too. You do not need to add these unncessary items and to your PC. Also just in case Oracle changes the Java installation in the future to possibly install other junk, uncheck all but just installing Java.


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:


O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll (file missing)
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll (file missing)
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll (file missing)


After clicking Fix, exit HJT.


Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe

 
:Files
C:\Users\Silanath Peungjesada\Desktop\avgremover.log
C:\Users\Silanath Peungjesada\Desktop\avgremover_msilog.txt
C:\Users\Silanath Peungjesada\Desktop\avg_remover_stf_x64_2015_5501.exe
C:\Users\Silanath Peungjesada\Desktop\lspfix
C:\Users\Silanath Peungjesada\Desktop\lspfix.zip

:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B164E929-A1B6-4A06-B104-2CD0E90A88FF}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064}"=-
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now download and save the below McAfee Removal Tool to your desktop and then run it.

http://www.majorgeeks.com/files/details/mcafee_consumer_product_removal_tool.html

Reboot after running the McAfee tool!




Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Things like this can be discussed in the Software Forum, but first thing two things I suggest are:

1. Go thru all installed programs and uninstall anything that is not used or not needed.
2. Take a look at startup processes and stop unnecessary programs from loading at startup.

You're logs are clean.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Okay it sounds like your PC has lost the file association for .reg files. Let's try a simple quick fix and hope this is enough. Disable any protection software before continuing.

I assume that you have not finished the rest of the final instructions and still have the C:\MGtools and contents available.

Open Windows Explorer ( hold down the Windows Logo key and press the 'e' key at the same time ). Then Navigate to the C:\MGtools folder and locate the FixFA.bat file. If you only see FixFA and not FixFA.bat, you probably have already set file extensions to be hidden. Try right clicking on the FixFA.bat file and select Run As Administrator. If it does not run this way then just double click on it. If it appears to run then reboot your PC.
After reboot, see if you can now run the enableUAC.reg registry patch by either right click and Run As Admin or by double clicking on it.

 

Okay then it appears you may have issues within Windows itself. It does not look like this was due to the malware/junkware you had. Let's try another way to import the registry patch.


Click Start, and type regedit into the search box.

• You should see a regedit.exe and icon appear in the Programs area of the Start Menu.
• Right click on regedit.exe and select Run As Administrator
• Then in the Registry Editor menu click File and select Import.
• Navigate to the C:\MGtools\enableUAC.reg file and double click it. Allow it to be added to the registry. Please observe whether you receive a success message.
• If it imports successfully then immediately reboot your PC.

After reboot, finish the rest of the Final Instructions and then at the end, double check your slider for UAC and set it correctly if it is not correctly set.

 

Not related to anything we have been doing. This is for your Broadcom Wireless Manager ( came with your Dell PC ). If you continue to have problems with this you may need to reinstall the software / drivers for this. This would be a topic for the Software Forum.

 

Not a topic for this forum.

Yes I made that comment a few times.

 

You're welcome. Surf safely.