no sound

My grandaughter has a computer with a built in sound card (I Think) anyway there is no sound card listed in control panel under sound and device. Is there a way to make this work or do we need a new motherboard? :cry

 

It may just be a simple driver problem. (Although all driver problems are not simple)
Start out with these steps, And we'll see what we can do.

Check that Windows Audio Service is started.
Go to Control Panel>Administrative Tools>Services
Scroll down the list of services until you find the Windows Audio service.
Right click on it and choose Properties.
Make sure it is set to Automatic and Start is checked.

Check: Device Manager for bad drivers.
For XP: Go to Start>Control Panel> System. On the Hardware tab, click Device Manager, then click the plus sign in front of Sound, Video, Game Controllers.
For Vista: Go to Start>Control Panel>Device Manager
In Device Manager, if there is a ? in front of your audio device, that means no audio driver is installed.
A ! means driver installation attempted but with problems.

Everest
Post a make and model # if your PC is manufactured (Dell, Gateway, HP, etc.) or your motherboard ID, if it is a build.
Use Everest to get a report of your system’s hardware, OS, and drivers. Upload the report as an attachment
Everest: http://www.majorgeeks.com/download.php?det=4181
When Everest is done scanning, click "Report" at the top of the Everest window, click next to get to "Report Profile", select "Hardware related pages", click next, select "Plain Text", click "Finish". Then when it is done processing, click "Save To File". Save it where you want to. (I would use Desktop.)
Click "Go Advanced" in the MG reply box, scroll down a little way until you see "Manage Attachments", click it, browse to your file, click "Upload", and close the window. Then submit the post. You may have to also type something in the reply box, like, "Here's my report.", so that it will submit.

 

Thank for the tip I will not be able to get to her home until either Sat or Tuesday but will print this out or look it up on her system and we will go from there.Thanks again for the help.

 

If she has a standard PC like HP, Dell, etc., you can go to their site and download the drivers easily.
I recommend installing the chipset driver and then the audio.

If you need help with getting the right driver, I'll be around.