no access to email/forbidden to access firewall/new administrator account made (?)

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by grfd#711, Oct 4, 2006.

  1. grfd#711

    grfd#711 Private E-2

    Wow. I've caught something good. I cannot access any web based email program (even ones I don't use). Also, recently downloaded yahoo messenger 8.0 after having the problem, and now it won't let me log on. But wait, there's more! :eek:

    I've noticed my Norton firewall settings were changed. It no longer comes on, and I cannot access it because it says I am not logged in and am not the administrator. Kind of boggled me, so I fired up my computer in safe mode and noticed my user account, a buddy's user account I set up a while ago which has been dormant for a while and now a new administrator account. I cannot uninstall norton firewall.

    Also, another problem is that I'm running avast anti-virus, which I had set to come on automatically when I booted up and to check for new updates. Anyway, now it doesn't come up automaticallly. I've checked for stuff with avast with nothing found, removed some adware with Ad-aware and now I'm off work again, about to check with spybot.

    Does anybody have any ideas of what I may have caught and a good way to deal with it? Dealing with it besides chunking my old PC and getting another? Thanks, Kenneth.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Majorgeeks!

    There are a few new viruses around that will attempt to disable all protection software of anykind. You really need to work thru the below so we can do a complete cleaning on your PC.

    Welcome to Majorgeeks!

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Downloading, Installing, and Running HijackThis

    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy - ONLY IF you were not able to run Windows Defender
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     

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