Unable to install some programs

Welcome to Major Geeks!

This is actually something we consider junkware and would uninstall if we saw it so I recommend that you think about this as it may add more junkware to what you already have. And many people consider it to invasive.

You do have a bunch of other junkware already that we have to remove. I will work up a fix for that.

 

Per your logs you already have the below stuff installed/running

O15 - Trusted Zone: http://www.coupons.com
O23 - Service: Coupon Printer Service (CouponPrinterService) - Coupons.com Inc. - C:\Program Files (x86)\Coupons\CouponPrinterService.exe

This is installed as Coupon Printer for Windows

And as stated previously this is something we always default to removing in the malware forum.

 

Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Files
C:\Program Files (x86)\AVG
C:\Users\ThomaG01\AppData\LocalLow\Mp3Tube Toolbar
C:\Program Files (x86)\Conduit
C:\Program Files (x86)\MyPC Backup
C:\Program Files\PC Optimizer Pro
C:\ProgramData\Ask
C:\ProgramData\EmailNotifier
C:\ProgramData\PC Optimizer Pro
C:\Users\ThomaG01\AppData\Local\Conduit
C:\Users\ThomaG01\AppData\Local\IAC
C:\Users\ThomaG01\AppData\Local\TB
C:\Users\ThomaG01\AppData\LocalLow\Conduit
C:\Users\ThomaG01\AppData\LocalLow\EmailNotifier
C:\Windows\TEMP\*.*
C:\Users\ThomaG01\AppData\Local\Temp\*.*

:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\DealScout.DLL]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\DealScout.DLL]
[-HKEY_USERS\S-1-5-21-2882735438-2475520880-3669863191-1001\Software\Microsoft\Internet Explorer\SearchScopes\{96bd48dd-741b-41ae-ac4a-aff96ba00f7e}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{0510789C-5E5D-4FA3-A3EF-2D56FDE5090A}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{1E34EA93-600B-4CBC-9858-59BE04C1A581}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{32CC4D2E-999C-4853-9D3E-5DE4C02D57C6}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{34A117AD-7F43-4859-BF97-ADC46488953F}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{42CB7963-EFE0-4737-A927-CE076FAA3BA0}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{4B8E39FD-ED07-4A41-9681-3D78DAFCEE66}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{4E7F49ED-8C94-4AAA-A407-3010D099B11A}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{5A06A37E-F036-42EC-9D51-E738FACBFEB5}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{7007FA4C-E372-4485-ADFA-213B9E38D87F}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{7AE769DF-F151-4541-B820-031726E76E06}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{844C2331-94DF-431E-9A67-426ED861D27F}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{8684A596-308C-4872-ACA7-FF6093BBEEF7}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{934063FB-A81D-4849-B02C-478446DF3219}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{93A55DA3-83ED-4090-91B6-904C44647639}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{966430CC-2097-45CA-8626-2C3F454C3297}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{993161E3-CF87-46CF-A702-3FD05D3DEDDD}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{9989BC14-9B5B-4B3B-8040-478FD1685E34}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{9DFFAA5F-44C6-4FF2-80EE-76368D0A2E75}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{AA8714C4-294D-47FB-BCE0-BC12445CFBD4}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{B34A6A15-1F6F-4A19-A9DD-8B44C874A20B}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{B8445FED-900C-4137-AD15-DDD2F6306B62}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{BB27DF2F-6F05-4A42-9FFD-14696D795750}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{C00F4B2B-A33C-40FC-8E47-4D18DCD4B01E}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{C242AC08-2AE7-46A5-A62D-E7F1B9BE489C}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{F3EC3AFF-8FD8-4253-ABA2-F2ABE0A5524A}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{F85503FF-ED21-4493-9A4A-B6765EB45D94}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{FEEAF56C-C91B-4D1C-9FC8-BAFD85F5F2B3}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{607855CD-12A2-4249-BD04-F246C0594D98}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Conduit]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{607855CD-12A2-4249-BD04-F246C0594D98}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\AskPartnerCobrandingTool_RASAPI32]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\AskPartnerCobrandingTool_RASMANCS]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\iMesh_RASAPI32]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\iMesh_RASMANCS]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\iMeshMediaBar_RASAPI32]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\iMeshMediaBar_RASMANCS]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\Wajam_download_RASAPI32]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\Wajam_download_RASMANCS]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\wajam_install_RASAPI32]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\wajam_install_RASMANCS]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{2ff49ed5-a3ef-410b-918e-97deceb5996d}]
[-HKEY_USERS\S-1-5-21-2882735438-2475520880-3669863191-1001\Software\AppDataLow\Software\Conduit]
[-HKEY_USERS\S-1-5-21-2882735438-2475520880-3669863191-1001\Software\AppDataLow\Software\Smartbar]
[-HKEY_USERS\S-1-5-21-2882735438-2475520880-3669863191-1001\Software\iMesh]
[-HKEY_USERS\S-1-5-21-2882735438-2475520880-3669863191-1001\Software\Local AppWizard-Generated Applications\PCOptimizerPro\ (PCOptimizerPro)
[-HKEY_USERS\S-1-5-21-2882735438-2475520880-3669863191-1001\Software\Microsoft\Internet Explorer\SearchScopes\{2D7E4BCF-060B-41B1-80A2-27AC88A81E77}]
[-HKEY_USERS\S-1-5-21-2882735438-2475520880-3669863191-1001\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{04D2B915-19FF-41E9-994D-95DC898BEA43}]
[-HKEY_USERS\S-1-5-21-2882735438-2475520880-3669863191-1001\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2FF49ED5-A3EF-410B-918E-97DECEB5996D}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{467013BB-D67E-45BE-A7D7-C29E3CCA8AAD}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ABD3B5E1-B268-407B-A150-2641DAB8D898}]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{6A1806CD-94D4-4689-BA73-E35EA1EA9990}"
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{607855CD-12A2-4249-BD04-F246C0594D98}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD21}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{d3f22a84-2a84-49eb-91e6-5dadaaf0165d}]
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{6A1806CD-94D4-4689-BA73-E35EA1EA9990}"
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{2D7E4BCF-060B-41B1-80A2-27AC88A81E77}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{36377DD7-B3EB-42f5-986F-680BAF59BA9D}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{4941AEF7-3D4A-4BF6-87C9-D559D84DA2BC}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{607855CD-12A2-4249-BD04-F246C0594D98}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{96bd48dd-741b-41ae-ac4a-aff96ba00f7e}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD21}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{C04B7D22-5AEC-4561-8F49-27F6269208F6}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{d3f22a84-2a84-49eb-91e6-5dadaaf0165d}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{D47F5534-809B-427B-B6B1-BD9DD56D724F}]
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXT log
• C:\MGlogs.zip

Make sure you tell me how things are working now!