How to run Malware removal if I can't even move mouse pointer

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by antonovon, Jun 19, 2009.

  1. antonovon

    antonovon Private E-2

    I had big problem some time ago. I had a virus or spyware, and couldn't even start anything on my pc, hard drive was so busy i couldn't even move mouse pointer. What should I do in such case?
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    If you truly cannot do anything at all in normal boot mode. Then you would have to try safe boot mode and see what happens. Also we would suggest trying a different user account. Also try things like opening Task Manager and shutting down all unncessary processeses or any process that looks like it is using all of the CPU time.

    If all that fails, you could try moving the hard disk into another well protected PC as a slave drive and scan it to see if anything is found. And if this still fails, reinstall.

    There are special boot CDs that you could also make (using another PC of course or do it before problems ever occur) that allow you to boot from this CD and run scans. For example, here are 3 CDs and there are more:

    UBCD4Win

    http://www.free-av.com/en/tools/12/avira_antivir_rescue_system.html
    http://trinityhome.org/Home/index.php?wpid=1&front_id=12

    Basically it is a matter of your skill/expertise with computers and things that you have the ability and time to waste in trying to find a way around the problem. This type of problem could also be non-malware.
     
    Last edited: Jun 21, 2009

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