Can't boot into normal mode, only safe mode. Infected

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by kathinpdx, Dec 3, 2008.

  1. kathinpdx

    kathinpdx Private E-2

    Hi,

    I've been trying to clean my system for a couple of days now. I can't boot into normal mode. Only Safe Mode.

    I've run the spyware removal in safe mode but it doesn't seem to help.

    My administrator account disapeared in normal mode, leaving only a single user account. When I log on, that account will start to open, but never fully loads. I created a new user account and it hangs on the set up. I was able to see the administrator account again, by adding it back to the registry under winlogon but when I try logging on it also seems to be going thru the microsoft steps for setting up a new account.

    Unfortunantly I didn't keep notes on all the stuff I've tried. I've run PC Tools Mechanic and also PC Tools Spyware Dr, all in safe mode only. I also had spybot search and destroy running but of course I can't access it in normal mode.

    When I went to the control panal and looked at the administrator account, it was showing membership in the administrator and also the debugging group.

    I'm sure I've got some sort of bad malware on my computer.

    Kath
     
    Last edited: Dec 3, 2008
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Your problems may or may not be due to malware.

    If you ran our cleaning procedure then where are the requested logs you are supposed to attach? The below is a direct quote from the cleaning procedure.


     

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