Missing Module

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by vwjobo, Aug 1, 2006.

  1. vwjobo

    vwjobo Private E-2

    I have a weird dll file pop up. Can not find any info on it any where when I start my pc at work I get a w3c5df4e.dll missing module. Don't know if this a virus or not.The thing is i can only run a few of the tests because I can not get on line with this computer, can only useF irefox, ie does not work.?:eek:
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Does sound like malware.

    While I take note that you may not be able to run some tests... do follow our guide below as much as possible as you can either as you say use Firefox to download any software listed that is needed in the guide.

    the majority of the guide is run from safe mode with networking, so many malware items that may block your getting on the net may not block you......


    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Downloading, Installing, and Running HijackThis

    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.



    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

      • [*]runkeys.txt - the log from GetRunKey.bat
        [*]newfiles.txt - the log from ShowNew.bat
      • CounterSpy - ONLY IF you were not able to run Windows Defender
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     
    Last edited by a moderator: Aug 2, 2006

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