annoying music/ads...random popups/messing with my sound

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by sockpuppets, Jul 28, 2010.

  1. sockpuppets

    sockpuppets Private E-2

    hm..new to this site i hope i did everything rite so here goes...

    about 2 days ago i started getting random popups and music playing on my computer..only foor a few seconds but its been driving me nuts..i ran many scans panda, malware bytes,spybot..i deleted as many files as i could out ogf there and im still having problems...any ideas?

    sending my logs with it
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please also download MBRCheck to your desktop

    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...

    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:

    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
    • Attach this log to your next message.
     
  3. sockpuppets

    sockpuppets Private E-2

    aight..doneee
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Do you have all important data backed up? You really should do this before continuing since we will need to rewrite your MBR to fix this and while most times this can be done without any problem, these infections can react badly and that could result in a PC not being bootable. You really don't have much choice though since these infections are too dangerous to your security to leave on a PC.

    Also note if you have a Dell PC which uses a non-standard MBR ( or another manufacturer's who does similar to Dell) , fixing the mbr may prevent access the the Dell Restore Utility, which allows you to press a key on startup and revert your computer to a factory delivered state. There are a couple of known fixes for said condition, though the methods are somewhat advanced. If you are unwilling to take such a risk, you should not continue but you risk serious problems leaving this infection in place and thus your only other option would be to try using the Dell Restore Utility to return a factory ship state which will remove everything you additional you have put onto the PC.


    Now if you wish to continue and fix the malware - please do the following:

    * Run MBRCheck.exe
    * Wait until you see the following lines:
    o Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    o Options:
    [1] Dump the MBR of a physical disk to file.
    [2] Restore the MBR of a physical disk with a standard boot code.
    [3] Exit.
    Enter your choice:

    * Please push the 'Y' key and then press Enter
    * When the program asks you to Enter your choice: enter 2 to Restore the MBR and press the Enter key
    * Now the program will ask you to "Enter the physical disk number to fix (0-99, -1 to cancel):"
    o Enter 0 and press the Enter key.
    * The program will show Available MBR codes as below

    * You need to select your version of Windows from the list. For example, enter 0 or 1 for XP or enter 3 for Vista.....etc. and then press Enter.
    * The program will prompt for confirmation. Type 'YES' and hit Enter.
    * Left click on the title bar (where program name and path is written). From menu chose Edit -> Select All
    * You will see all the text in the window get highlighted.
    * Hit the Enter key on your keyboard to copy all of the text into the clipboard.
    * Paste that text into Notepad, save it to your desktop as MBRfix.txt
    * Restart your PC.
    * Attach the MBRfix.txt file to your next message..

    Now repeat this for your physical drive1

    Now please re-run MBRCheck.exe and attach that log also.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    * C:\MGlogs.zip
     
  5. sockpuppets

    sockpuppets Private E-2

    Doneee
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It appears as though you never fixed either of the MBR's. What happened?
     
  7. sockpuppets

    sockpuppets Private E-2

    i did exactly as you told me man..

    pressed 2 to restore
    fixed physical disks 0 and 1
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Hummm......Yes, you select 2 to restore, then 0 for that physical drive and then either 0 or 1 again for which copy of the MBR you want to restore. Did you do all that?
     

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