google redirects, random music/ads, all logs attached

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by amy2224, Oct 21, 2011.

  1. amy2224

    amy2224 Private E-2

    Hi There,

    Since Sunday, my computer has been experiencing the following problems:
    1). Google search links are redirected
    2). Random music and/or ads play, often upwards of 30 minutes, and even when no other program is playing
    3). IE8 crashes frequently (message pops up...IE is no longer working properly and needs to restart)
    4. I close my computer to hibernate it. When I go to bring it back on, it comes up with the black screen as if I'd forced a shutdown (this computer was not properly shut down...do you want to start in safe mode).

    Monday I did a clean reinstall of Windows hoping all of the problems would be erased, but they were not and are still around.

    Went through the process of scans provided in these forums and have attached the requested logs.

    Thanks so much for your help!!
     

    Attached Files:

    amy2224, Oct 21, 2011
    #1
  2. amy2224

    amy2224 Private E-2

    Here are a couple of other logs for scans I ran, if they help at all. Thanks!
     

    Attached Files:

    amy2224, Oct 21, 2011
    #2
  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You have an MBR infection. Please be warned that you would be wise to back up any important data before proceeding with the next step of attempting to fix your MBR.

    If you don't have your Win7 disc, you can create a Recovery Environment disc for your system here:

    Win7 64bit Recovery Environment

    Win7 32bit Recovery Environment

    You can use ImageBurn to create the disc.

    Once the disc is created, boot into the bios and change the boot order to CD/DVD as first boot device. Put in the disc and reboot. Once in the RE, type this:

    Note the space after the exe.

    Exit out when done and boot back into normal mode. Re-run MBRCheck and attach the new log.
     
    Kestrel13!, Oct 22, 2011
    #3
  4. amy2224

    amy2224 Private E-2

    I followed all of the instructions provided and now the computer won't start. When I tried to restart it, first the vaio logo comes up then the windows logo screen then there's a quick flash of a blue screen (can't read what it says) then it goes back through those screens.

    I can still boot from cd to the system recovery options. Ran startup repair -- says startup repair cannot repair this computer automatically:

    Startup Repair -- Problem Signature
    Problem Event Name: StartupRepairOffline
    Problem Signature 01: 6.1.7600.16385
    Problem Signature 02: 6.1.7600.16385
    Problem Signature 03 unknown
    Problem Signature 04: 21200358
    Problem Signature 05: AutoFailover
    Problem Signature 06: 8
    Problem Signature 07: BadPatch
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Tried to restore from several different restore points and get the following message:
    System Restore did not complete successfully. Your computer's system files and settings were not changed.
    Details:
    An unspecified error occurred during System Restore. (0x8000ffff)

    Not sure what else to do.
     
    amy2224, Oct 22, 2011
    #4
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Please post about this in the software forum and then once you are back up and running again you can return here.
     
    Kestrel13!, Oct 22, 2011
    #5
  6. amy2224

    amy2224 Private E-2

    okau, I'm back up and running now. Re-ran MBR Check (log is attached...doesn't look good)

    A couple of questions (besides how to get rid of the infection)...when I wrote the bootrec.exe /fixmbr the command prompt started with x:...is that right?

    Also, until this is resolved, should I not be using any programs that I have to log into (e-mail, credit card accts, etc.)?

    Thanks!
     
    amy2224, Oct 23, 2011
    #6
  7. amy2224

    amy2224 Private E-2

    log attached now

    By the way, I did another clean install to get it back up and running.
     

    Attached Files:

    Last edited: Oct 23, 2011
    amy2224, Oct 23, 2011
    #7
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    OK that's great news! Can you run MGTools again and attach the C:\MGlogs.zip just so I can do a sweep through and see if any issues remain? Thanks.
     
    Kestrel13!, Oct 24, 2011
    #8
  9. amy2224

    amy2224 Private E-2

    Attached are the updated MG logs...thanks!
     

    Attached Files:

    amy2224, Oct 24, 2011
    #9
  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hello there. Can you tell me what malware problems remain now? If you are still experiencing malware problems then we will have to have you run through the R&R again.

    Java(TM) 6 Update 20 <--- Uninstall this.

    Reboot your machine and install the most current and up to date version of Java available here at the below link:

    Java Runtime 6
     
    Kestrel13!, Oct 24, 2011
    #10

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