Malware Removal Help-I did all the steps and still have problems

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by ccml118, Jun 4, 2008.

  1. ccml118

    ccml118 Private E-2

    I did all the steps for windows xp cleaning and still have problems. The two biggest are 1. When I boot my computer I'm flooded by notifications of mass outgoing e-mailings that my norton antivirus blocks and 2. I can't get my custom wallpaper to show up-it only shows up when i'm shutting down my computer. Spyware doctor (free trial) shows that I have over 70 infections. I'm attaching all sorts of logs that I have to date. I believe the malware infected my computor through an infected exe file. I would really appreciate any help I can get.
     

    Attached Files:

  2. ccml118

    ccml118 Private E-2

    more log files
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Well...it's always fun to work on a foreign computer.....:)

    So if you see things that are legit (though I hope not) ...ignore them in the fix.....:)

    Ok...first uninstall the trial version of Spyware Doctor..it is no help, and may be a hinderance.

    Please disable all anti-virus and anti-spyware programs while we do the following:

    Run C:\MGtools\analyse.exe by double clicking on it(Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Now download The Avenger by Swandog469, and save it to your Desktop.
    * Extract avenger.exe from the Zip file and save it to your desktop
    * Run avenger.exe by double-clicking on it.
    * Do not change any check box options!!
    * Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

    * Now click the Execute button.
    * Click Yes to the prompt to confirm you want to execute.
    * Click Yes to the Reboot now? question that will appear when Avenger finishes running.
    * Your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.
     
  4. ccml118

    ccml118 Private E-2

    Thanks so much for getting back to me this quickly. My pc is driving me absolutely bonkers. Here are the 2 logs files you asked for.
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs look clean. Are you having any other issues?

    Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

    NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

    * Double-click ATF-Cleaner.exe to run the program.
    * Under Main choose: Select All
    * Click the Empty Selected button.

    If you use Firefox browser

    * Click Firefox at the top and choose: Select All
    * Click the Empty Selected button.
    o NOTE: If you would like to keep your saved passwords, please click No at the prompt.

    If you use Opera browser

    * Click Opera at the top and choose: Select All
    * Click the Empty Selected button.
    o NOTE: If you would like to keep your saved passwords, please click No at the prompt.

    Click Exit on the Main ATF Cleaner menu to close the program.


    If you are not having any other malware problems, it is time to do our final steps:

    1 If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop & renamed it like we requested.)

    * Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
    * "%userprofile%\Desktop\cf" /u
    o Notes: The space between the cf" and the /u, it must be there.
    o This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    * Delete the C:\cf folder from combofix.
    2 *If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
    3 *If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    6. If you are running Windows XP or Windows ME, do the below:
    * Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.
    7. After doing the above, you should work thru the below link:
    How to Protect yourself from malware!
     
  6. ccml118

    ccml118 Private E-2

    I did as you said and I think that my pc is clean. Thank you so much for your help. It's really nice to know that there are people out there willing to volunteer their time and expertise to help the rest of us poor shmucks =).
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome..safe surfing. :)
     

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