Epson Printer/scanner - Error Message

EPSON STYLUS PHOTO RX425/RX430 – ALL IN ONE

On launching the Scanner, the Epson Intro Page Version 2.65E is displayed followed shortly by escndv.exe has encountered a problem and needs to close. I have already un-installed the original drivers & re-installed new downloaded drivers from the EPSON website.

All other parts of the printer work correctly, including the scanner arm, as I can still do direct colour and B&W photocopies. It is purely the scanner software that doesn’t launch. I can only assume that there is a conflict of some sort. The only software that I have added since the printers’ installation about a year ago, are Windows and Norton updates.

I have had an EPSON online engineering talk-through session. They say it’s a Windows/MS problem and suggest re-installing Windows XP. Don’t want to do that.

Suggestions please ??

 

Yay at last a question that i know alot about .

How long have you had the printer?

 

I was beginning to think that nobody would be able to help me. Thanks for replying.

I purchased the printer just under a year ago.

It is actually an Epson Stylus PHOTO RX430, which I believe is the same as the UK/Australian standard RX420/RX425. only Epson have tweeked the cartridge settings to stop you buying cheaper supplies overseas.

 

i work in the cartridge industry there is a way around the chips.

have you phoned epsons help desk yet?

 

scrap that i just read it again

 

did you fully uninstall the previous drivers or just remove the program?

 

Fully uninstalled every trace.
Re-installed new downloaded drivers
uninstalled
re-installed original drivers

 

Many Thanks to all concerned.

Followed the Link.

Uninstalled all to do with EPSON, including items from the registry.
Re-installed the latest drivers.
Now i'm up and running again.

 

oh and you can buy rechippers for your epson from supermarkets and ink to go with them or if you want me to do some for you nice and cheap my email is waynepunkdude@gmail.com