Need help removing possible virus/trojans/spyware etc..

I'm going to post two sets of instructions below. Each will be enclosed in separate Quote boxes. Make sure to complete the first one 100% before moving on to the second one.

ATTACH THE FIRST LOG NOW BEFORE CONTINUING OR YOU WILL OVERWRITE IT!!!! And then immediately continue on to the below steps.

Make sure viewing of hidden files is enabled (per the tutorial).
Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {26A2B78E-A408-41A2-980E-CC821AD508E7} - (no file)
O2 - BHO: (no name) - {36854D58-A796-BF43-C52E-8DCD2D6F82C4} - C:\WINNT\system32\wwvch.dll
O2 - BHO: (no name) - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - (no file)
O2 - BHO: (no name) - {ADE7745C-2BF0-4699-9604-9BC3320604BC} - (no file)
O2 - BHO: (no name) - {B4689CAA-B461-4CAB-8CDE-9C9F32C61415} - (no file)
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-au\msntb.dll (file missing)
O2 - BHO: (no name) - {BE1884AF-19ED-4A79-9520-384CF6612428} - (no file)
O3 - Toolbar: (no name) - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [Qaucw] C:\DOCUME~1\ADMINI~1\APPLIC~1\APPATC~1\SOOL32~1.EXE
O4 - HKCU\..\Run: [ozzu] C:\PROGRA~1\COMMON~1\ozzu\ozzum.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} -
O20 - AppInit_DLLs:
O20 - Winlogon Notify: mllmj - C:\WINNT\

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\WINNT\system32\wwvch.dll

Now reboot in normal mode

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey - get the new version first!
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Just move on to the rest of my instructions and we will see how things look.

 

svchost.exe is a valid and necessary system process that you will see running multiple times. As long as it is running from the C:\WinNT\System32 folder as you will see in your HJT log process list, then it is a valid process. You should not be trying to kill it and in most cases the Windows OS will not even let you.

I'm not sure how you got so badly infected many many Winfixer aka Virtumonde infections but you need to rethink whereever the heck you have been surfing and what you are downloading especially if you have been using P2P or torrents.


Start by downloading a tool we will need - Pocket KillBox

Save it to its own folder somewhere that you will be able to locate it later.

Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINNT\system32\wnsapisu.exe
C:\WINNT\system32\rgdcbfbr.exe
C:\WINNT\system32\djtxfvdx.dll
C:\WINNT\system32\cbaeencv.dll
C:\WINNT\system32\wxdgnwbk.ini
C:\WINNT\Downloaded Program Files\CONFLICT.12\UWA6P_0001_N91M1807NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.19\UWA6P_0001_N91M1807NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.24\UWA6P_0001_N91M1807NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.31\UWA6P_0001_N91M1807NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.4\USYP_0002_N91M1708NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.5\USYP_0002_N91M1708NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.57\UWA6P_0001_N91M1807NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.58\UWA6P_0001_N91M1807NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.59\UWA6P_0001_N91M1807NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.6\USYP_0002_N91M1708NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.60\UWA6P_0001_N91M1807NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.61\UWA6P_0001_N91M1807NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.62\UWA6P_0001_N91M1807NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.63\UWA6P_0001_N91M1807NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.64\UWA6P_0001_N91M1807NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.65\UWA6P_0001_N91M1807NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.7\USYP_0002_N91M1708NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.8\USYP_0002_N91M1708NetInstaller.exe
C:\WINNT\Downloaded Program Files\CONFLICT.9\USYP_0002_N91M1708NetInstaller.exe
C:\WINNT\Downloaded Program Files\UWAS6_0001_N85M1306NetInstaller.exe
C:\WINNT\Downloaded Program Files\YazzleActiveX.ocx

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

 

It looks like either you forgot to do the part with Pocket Killbox or that it did not work properly. Did you get any error messages. We need to repeat some steps and I'm adding some new ones because some items did not get cleaned up. I'll give the new steps further down.

The amount of memory that svchost.exe will use varies with what function it is actually performing. As I said, it will be seen running multiple times. For example, on my system right now I have 5 of them running:

Code:

svchost.exe   SYSTEM            3,288 K
svchost.exe   SYSTEM            3,488 K
svchost.exe   SYSTEM           19,008 K
svchost.exe   NETWORK SERVICE   2,168 K
svchost.exe   LOCAL ServICE     3,908 K

Let's continue with your malware cleaning! Make sure to follow these steps exactly and complete them in the order given.


Start by downloading and installing another new tool we will need -ExplorerXP

We are going to use it later to delete a bunch of folders. It works something like Windows Explorer but it can show folders and files that Windows Explorer will not show even with hidden & system file viewing enabled.

Now look in Add/Remove Programs for Outerinfo and uninstall it. If you do not find this, make sure you tell me.

Also while in Add/Remove Programs, uninstall the CounterSpy trial from the READ & RUN ME. We are finished with it now.

Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\Documents and Settings\All Users\Application Data\addr_file.html
C:\WINNT\Downloaded Program Files\vete._ll
C:\WINNT\system32\rgdcbfbr.exe
C:\WINNT\system32\djtxfvdx.dll
C:\WINNT\system32\cbaeencv.dll
C:\WINNT\system32\wxdgnwbk.ini

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

If you get any error messages or have any problems with running Pocket Killbox make sure you tell me!

Now after reboot, run ExploreXP and use it to locate the below folders and delete them:

C:\Program Files\Outerinfo
C:\WINNT\Downloaded Program Files\CONFLICT.44
C:\WINNT\Downloaded Program Files\CONFLICT.45
C:\WINNT\Downloaded Program Files\CONFLICT.46
C:\WINNT\Downloaded Program Files\CONFLICT.47
C:\WINNT\Downloaded Program Files\CONFLICT.48
C:\WINNT\Downloaded Program Files\CONFLICT.49
C:\WINNT\Downloaded Program Files\CONFLICT.50
C:\WINNT\Downloaded Program Files\CONFLICT.51
C:\WINNT\Downloaded Program Files\CONFLICT.52
C:\WINNT\Downloaded Program Files\CONFLICT.53
C:\WINNT\Downloaded Program Files\CONFLICT.54
C:\WINNT\Downloaded Program Files\CONFLICT.55
C:\WINNT\Downloaded Program Files\CONFLICT.56
C:\WINNT\Downloaded Program Files\CONFLICT.57
C:\WINNT\Downloaded Program Files\CONFLICT.58
C:\WINNT\Downloaded Program Files\CONFLICT.59
C:\WINNT\Downloaded Program Files\CONFLICT.60
C:\WINNT\Downloaded Program Files\CONFLICT.61
C:\WINNT\Downloaded Program Files\CONFLICT.62
C:\WINNT\Downloaded Program Files\CONFLICT.63
C:\WINNT\Downloaded Program Files\CONFLICT.64
C:\WINNT\Downloaded Program Files\CONFLICT.65


Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

If some of those files we are trying to delete with Pocket Killbox do not get deleted, we are going to have to look to see if any of them have hooked into explorer.exe, iexplore.exe, or winlogin.exe which makes deleting them more difficult since we have to unhook them first.

 

Yes it is! It worked better this time. However, part of your PurityScan infection came back on Jan 7th. Possibly due to the fact that some of the items I tried to remove the first time did not get removed for some reason. Since they are gone now, it should help to get rid of this last one. Also I had a typo (I left out a minus sign) in the last registry patch I gave to you so it did not fix what we needed to fix. I will give a new patch below.

First let's cleanup what is in the Killbox backup so we can clearly see the result of the next fix.

Copy the bold text below to notepad. Save it as fixME.reg to your desktop (yes we are overwriting the previous file). Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Run Pocket Killbox and select File, Cleanup, Delete All Backups

Now use Pocket Killbox to delete the below file on reboot:
C:\WINNT\system32\wnsapisu.exe

After reboot delete the below left over folders from CounterSpy:
C:\Documents and Settings\Administrator\Local Settings\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software


Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

I going to assume that everything worked and give you final steps to do since you need to get started on this ASAP. You need to make sure to get a firewall installed and this is covered in the link given.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

You're welcome! Your logs are clean but you still need to do steps 1 thru 7 of the final steps I gave you in message # 13.