Who can solve this one

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by noviceuk, Apr 24, 2007.

  1. noviceuk

    noviceuk Private E-2

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    Hi I am new to this site.

    For the last 2 weeks my son lost his internet explorer.We have tried spyware,norton virus and ad-ware.What he can get is yahoo messanger and limewire.He has xp machine and working with wireless connection.Thanks
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Majorgeeks!

    We need alot more info! Please try to run as much of the below as possible. The more you run, the greater the chance we can help you. If you have no internet connection, you will not be able to run the online scans, so just skip them. But run everything else. You can download required items onto another PC and transfer them via a CD, USB drive, flash drive, floppy, network...etc.


    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.
    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy - only for Windows XP, 2K, & NT users
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     

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