computer keeps shutting down

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by chris t, Oct 14, 2006.

  1. chris t

    chris t Private E-2

    my computer generally runs very slowly. Recently, it just shuts down suddenly without any warning, reasons and restarts on its own.

    It happens several times a day.

    I have checked the fan of the PC and it appears functioning normally.

    I hyave followed the steps of the thread "Malware removal 35407" and I am attaching all the reports.

    Hijackthis will follow in the second post.
     

    Attached Files:

  2. chris t

    chris t Private E-2

    hijack this log file attached
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your problems with your PC shutting down do not appear to be due to malware. You do have one suspicious item in your log that I will mention later; however your biggest problem is due to what you have done to your PC.

    You have THREE firewalls running! You have McAfee, Sygate, and ZoneAlarm firewalls all running! Hopefully you do not have the Windows Firewall running (that would be 4). You must decide which one you want to keep and uninstall the all the others.

    You have too many realtime antispyware blocking applications running. You should only have one of the below (uninstall all others)
    PestPatrol (<--- this may be part of Yahoo Anti-Spy)
    Spy Sweeper
    Windows Defender
    Yahoo! Anti-Spy

    As far as the suspicious item I saw. Do you know what the below is for:

    O20 - Winlogon Notify: ctwlnp - C:\WINDOWS\SYSTEM32\ctwlnp.dll

    Locate the file and right click on it and select Properties and then the select the Version tab. See who this file belongs too by selecting each of the Item name from the list. If it does not have a version tab just tell me.

    Also note you did not follow some steps in the READ ME properly because you have a version of Spybot installed that has not been used in over 2 years.

    You also have other programs like FireFox and Spyware Blaster that are way out of date.

    Goto Add\Remove Programs and uninstall all of the below
    J2SE Runtime Environment 5.0 Update 2
    J2SE Runtime Environment 5.0 Update 4
    Java 2 Runtime Environment, SE v1.4.2
    Mozilla Firefox (1.0.6)
    Spybot - Search & Destroy 1.3.1 TX
    SpywareBlaster v3.4

    Then reboot and then install new versions from the below:

    SpyBot-Search & Destroy
    SpyWare Blaster
    Mozilla Firefox
     
  4. chris t

    chris t Private E-2

    sorry for taking a while to get back.

    removed what you suggested and re-install spyware blaster and spybot but not firefox (since I stop using it)

    the author for the software ctwlnp.dll is Martin Karlsson version 2.0.0.0

    also attached a new hijackthis log file.

    could you please advise what else I should do.
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay! It appears to be for the program named ConnTroll that you have installed which is used to block or limit access to the Internet for a specific user!

    There is nothing left for us to do in this forum. You do not have malware problems. You could try posting in the Hardware Forum! The may want to see logs from the Event Viewer. You can read about the Event Viewer in the below link:

    http://support.microsoft.com/kb/308427


    If may show a reason for your PC shutting down.
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds