WinAntiVirus - FixVundo solution

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Let's focus on one user account at a time. The Administrator account is a valid account and only shows in safe mode. If your account and your wife's accounts do not have administrator priviledges, then they will not show in safe mode. If that was the case, you should have use the Administrator account. Make sure you password protect the Administrator account because by default it is not password protected.



Uninstall the below software:
Java 2 Runtime Environment, SE v1.4.2_03
Viewpoint Media Player

Now install the current version of Sun Java from: Sun Java Runtime Environment

Continue by downloading two tools we will need

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

IMPORTANT: You should print or save the below locally, so you can refer to them while offline. You must exit all browsers before running the below steps and it would be best if you actually physically unplug your cable to the internet, reboot, and do not run anything but what I give you to do. Also it would be good to exit all processes and items in your System tray.

Do the above before continuing! Okay unplug your cable now.

Make sure you have rebooted in Normal Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of mdhext.dll once and then click the kill button. After you have killed all of the mdhext.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs(If you do not find the dll, just continue on):
pmkhghg.dll

Next double click on explorer.exe and again click once on each instance of mdhext.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
pmkhghg.dll

Now just exit Process Explorer.

Please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.
C:\WINDOWS\system32\asrupdate.exe

After killing all the above processes, click Back.
Then please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.co.uk/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.co.uk/myway
O2 - BHO: (no name) - {96297172-21FF-4E62-9CA0-0A4E3B77F292} - C:\WINDOWS\system32\mdhext.dll
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O4 - HKCU\..\Run: [asrupdate.exe] C:\WINDOWS\system32\asrupdate.exe
O20 - Winlogon Notify: mdhext - C:\WINDOWS\SYSTEM32\mdhext.dll

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop.
Be sure the "Save as" type is set to "all files"
Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINDOWS\SYSTEM32\mdhext.dll
C:\WINDOWS\system32\ddabb.exe
C:\WINDOWS\system32\pmkhghg.dll
C:\WINDOWS\system32\asrupdate.exe

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).
If Killbox does not reboot just reboot your PC yourself.

Now attach a new HJT log and tell me how the steps went.
Also attach a new log from ShowNew.
Make sure you tell me how things are working now!

 

No you do not! You are still using Java 2 Runtime Environment, SE v1.4.2_03 which is WAY out of date. Click the link I gave you and installe the 5.0 update 9 version. Then uninstall the old version. You also did not Uninstall Viewpoint Media Player as I requested. Are you misreading the directions???

Complete the above steps now! And attach a new ShowNew log afterwards!

Downloaded Process Explorer and Pocket Killbox.

While it does not matter at this point, the directions did not say anything about turning of your firewall and shutting down your antivirus application.


How is everything working now?

 

You forgot to tell me how are things working now?

Run Pocket Killbox and select File, Cleanup, Delete All Backups!

Also delete the C:\fixme.reg registry patch file.

 

It should not have been off yet!

If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

 

Is this a new problem? I thought things were working! Do you have new malware issues or is this a phyiscal problem with your ISP?

 

I have no idea. You would have to give me a log of what it is finding and what we did would not be registry errors.

 

The first two errors are just due to the fact that we renamed HijackThis.exe.

The one for the Viewpoint stuff is due to the junk the AOL installed on your PC and when the Viewpoint stuff uninstalled, it did an incomplete job.

You can fix all of these.

 

Ccleaner and Spybot only run when you physically run them. They are on demand scanners so they are not really always running. They will not conflict with Norton Systemworks anyway even when they run. Windows Defender is an antispyware application which Norton Systemworks does not contain (at least from what I remember it does not. It only has an antivirus and some other utils!). Thus you need Windows Defender unless you are going to purchase a different realtime spyware blocking tool.

 

You're welcome.

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