Trouble opening webpages....

[chrissy]

Hey all

Well last week I used a software to delete my Internet trail and delete cookies etc hoping, in my ignorance to clean my laptop up.

My computer seemed to work well but then I discovered that I am no longer able to opening websites such as www.facebook.com, www.hotmail.com or www.googlemail.com. I can go to the homepage but I can't sign in. Nor can I sign into MSN messenger, although this might be another problem. Which incidentally when trying to download the program for from this website, I was not able to do so! Argh.

The program I used to cean up the comp was Ashampoo Uninstaller 2002-2003. I can post some screen shots of what I did if it helps.

Just wondering if anyone had any initial thoughts on what could be wrong?

If there are any questions or if I need to add more detail to my inquiry just lemme know!

So just to sum up:

-Cleaned my laptop recently with Ashampoo Uninstaller 2002-2003
-Cannot open facebook.com, hotmail.com, gmail.com or MSN Messenger
-Can't seem to download programs
-I'm very annoyed! lol confused

Thanks for you help everyone!

Chrissy

[Matacumbie]

Hi Chrissy,

1. Check and see if Ashampoo Uninstaller has a goback or undo feature available. Might be under options or settings, something like that.

2. Do you have a restore point you can go back to before using the uninstaller program?

3. Enable cookies

Within Internet Explorer, click the "Tools" menu and choose "Internet Options."

Click the tab labeled "Privacy." Click the button labeled "Advanced."

Check the option labeled "Override automatic cookie handling."

To enable cookies:

Set "First-party Cookies" and "Third-party Cookies" to "Accept."

Click "OK" to save changes and close the dialog box.

4. What anti-virus/firewall are you using and did you make any changes there?

Steve

[chrissy]

Hey thanks for the suggestions. I'll check the Uninistaller program to see if there is an Undo function, but I doubt it.

I followed your advice with the cookies but to no avail. Argh lol.

I don't think I have a restore point, in fact I don't even know how to create one. I'm a bit of a novice when it comes to PCs so I'm all for learning new things! :D

My Anti-Virus is AV Guard and my firewall is Zonealarm. But I don't think they've been affected.

Any other ideas anyone?

[Matacumbie]

See if you can access the pages if you temporarily disable your anti-virus and firewall.

Steve