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Malware Removal Malware removal forum. Please see the READ ME FIRST thread before you post. Forum is staffed by a small number of volunteers, please be patient.


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  #1  
Old 05-31-07, 08:05
RandallW20 RandallW20 is offline
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Default Spy Locked4.0, SmitfraudFix.exe, *PROBLEMS*

Well, I downloaded a program that I found in one of the links ya'll posted called SmitfraudFix.exe. I also tried SpyBot Seek & Destroy, but it did nothing.

It seems to have gotten rid of the Trojan because I can't find any trace of it anymore, BUT now my computer is not running certain applications.

For instance.

1. When I go into my computer and then minimize the window then go back to click on it at the bottom of the screnn it does not come back up. ( alot of things do this)

2. When I shut down my computer it asks if I want to shut down and install Windows updates. I do, i click it. It runs for awhile like it is trying to install them but in the end it doesn't and just shuts down.

3. I installed AVG Spy Protection, It will not update. A task bar states "Please Wait". It never does anything. I left it waiting all night and it did nothing this morning.

4. I can do a system restore. It will only let me restore back to the date when this crap started. "the 29th". I wont let me restore back any further. (And thats even if I can get the system restore window open. It took me an hour last night just to open the system resore window. Thats just crazy)

So am I just screwed or is this an easy fix that someone knows how to take care of easily? If not I would like to clean out my intire computer to nothing on the drives and reload windows. I got my files and folders copied to another computer so i don't care if I have to start all over again.



Thanks!

Randall
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Old 05-31-07, 08:16
RandallW20 RandallW20 is offline
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Default Re: Spy Locked4.0, SmitfraudFix.exe, *PROBLEMS*

Oh, and i get kicked off of the web sometimes.
Sorry, I forgot to add that.

Randall
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  #3  
Old 05-31-07, 13:18
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Default Re: Spy Locked4.0, SmitfraudFix.exe, *PROBLEMS*

Welcome to Major Geeks!

I see you also posted in the Software Forum and your are planning to just reinstall Windows. If that is that case, I will assume that this thread can be closed.
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Old 05-31-07, 14:57
RandallW20 RandallW20 is offline
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Default Re: Spy Locked4.0, SmitfraudFix.exe, *PROBLEMS*

Yeah, I will reinstall if need be. I don't want to for fear of messing something up worse than it is. I'm not that computer literate to understand alot of the lingo in the read me files that are posted. For instance the posting of the logs. I'm completely lost at that. I wanted the directions for a complete reinstalation incase my problem is a lost cause. But if you know how to fix it, I'm all ears and will try it.

Thank you in advance!!!
Randall
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Old 05-31-07, 15:13
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Default Re: Spy Locked4.0, SmitfraudFix.exe, *PROBLEMS*

The only way we can help you fix it is if you run the READ & RUN ME and attach the logs. A link is given multiple times explaining how to attach logs.
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Old 05-31-07, 19:57
RandallW20 RandallW20 is offline
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Default Re: Spy Locked4.0, SmitfraudFix.exe, *PROBLEMS*

I think I'm actually getting this.
Do I continue w/ the "ShowNew.Zip" or wait for your "all clear"

Hey you guys are great to actually take time out of your lives to help people like me!

Thanks!
Randall
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File Type: txt runkeys.txt (21.3 KB, 3 views)
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  #7  
Old 05-31-07, 20:32
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Default Re: Spy Locked4.0, SmitfraudFix.exe, *PROBLEMS*

Quote:
Originally Posted by RandallW20 View Post
I think I'm actually getting this.
Do I continue w/ the "ShowNew.Zip" or wait for your "all clear"
You complete steps 0 thru 7 of the READ & RUN ME and then you need to attach all 6 requested logs which I will list below. The steps in the READ ME must be run in the order written otherwise they are not as effective and the logs will show incorrect information which will lead to incorrect steps being written up for you to run.

You runkeys.txt log shows now problems other than the fact that you did not uninstall Viewpoint Manager as requested in step 0 of the READ ME. You need to uninstall this now!

Here are the logs requested in the READ ME (and they appear in the order they should have been run):
  • CounterSpy - only for Windows XP, 2K, & NT users
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis
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Old 06-01-07, 12:16
RandallW20 RandallW20 is offline
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Default Re: Spy Locked4.0, SmitfraudFix.exe, *PROBLEMS*

Ok, let me get this strait, i have to run them in the order you listed above but download them in the order of the READ ME post. Or do I download and run them in the order of the READ ME post and post the logs in the order you posted above? I'm sorry to be such a pain but I'm just confused. i don't know why I'm finding this confusing, I'm just flustered I guess.

Thank You!
Randall
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Old 06-01-07, 13:19
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Default Re: Spy Locked4.0, SmitfraudFix.exe, *PROBLEMS*

The order I listed the requested logs is the same order that the tools would have been run while following the READ ME.

Just follow the steps as written in the READ ME! That is all you need to do. The tools are downloaded & configured FIRST. They are not run until later as requested. If you follow the steps one by one from step 0 thru 7 and do exactly what is written, you should have done what was required and in the proper order. Read thru it quickly first so you understand the flow. The outline of the flow is something like this:
  • uninstall bad & undesireable software
  • configure system for normal starup mode (MSconfig)
  • clean up quarantines, temp folders, recycle bin
  • configure system to properly view all files in Windows Explorer
  • make sure only one antivirus and one firewall is installed
  • download, install and configure tools but DO NOT run yet
  • boot into safe mode to run scans that are requested from safe mode. Run in normal boot mode if you cannot run in safe mode.
  • reboot in normal mode to get final scans from remaining tools (typically this is GetRunKey, ShowNew and HJT)
  • come back to MGs and attach the 6 requested logs.
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