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  #21  
Old 05-31-07, 23:40
hdebo hdebo is offline
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Default Re: browser hijack and infoseek problems

regedit was not able to run in safemode under administrator or any other account. I dont get any norton popups in safemode. It does not look like it is even runnung in safemode. I dont know where all those files in the C: came from. Also I dont know where C:\WINDOWS\"
downlo~1.ini May 29 2007 23 "DownloadStudio.INI" came from either. I deleted C:\WINDOWS\IDMan.INI as you instructed.
I rebooted into normal mode and I am not getting that norton intrusion popup now.
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  #22  
Old 05-31-07, 23:49
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Default Re: browser hijack and infoseek problems

Delete all the other files I mentioned too!

Then run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hao123.com/

After clicking Fix, exit HJT.

Now we need to Reset Web Settings:
  1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
  2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
  3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.
Note for IE 7 users: You need to select Internet Options then the Advanced tab and then Reset Internet Explorer Settings!


Now reboot in normal mode

Now attach the below new logs and tell me how the above steps went.
  1. ShowNew
  2. HJT


[b]Make sure you tell me how things are working now!
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  #23  
Old 06-01-07, 00:12
hdebo hdebo is offline
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Default Re: browser hijack and infoseek problems

ok i deleted all the files you wanted me to delete. here are the two scans you requested. right now everything seems to be working fine. i still cannot run regedit tho, i dont know if that is a problem we have to fix. Thanks for all the help you are providing.
Attached Files
File Type: txt runkeys.txt (7.4 KB, 1 views)
File Type: txt newfiles.txt (30.3 KB, 1 views)
File Type: log hijackthis.log (7.4 KB, 1 views)
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  #24  
Old 06-01-07, 01:05
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Default Re: browser hijack and infoseek problems

The fact the regedit will not run is a sign that other things are wrong. It may not be malware related but something is wrong. It would be good to find out what.

OKay download the belowl MGTools.zip file! Extract all of the files from it into the folder where you install ShowNew. This will put a new version of ShowNew.bat and GetRunKey.bat into your ShowNew folder. This is okay. They will both run fine from this folder. Try running these new versions to see if you can get complete logs! Run GetRunKey.bat first and wait for it to finish (runkeys.txt text should pop up in notepad). Then close this notepad window. Then run ShowNew.bat.

MGTools.zip


These versions subsitute in a replacement command to use since you cannot run the Window Registry Editor.
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  #25  
Old 06-01-07, 09:04
hdebo hdebo is offline
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Default Re: browser hijack and infoseek problems

Here is the new scans. What can I do to try to get regedit to run?? You know have me worried I might crash.
Attached Files
File Type: txt runkeys.txt (17.0 KB, 1 views)
File Type: txt newfiles.txt (32.1 KB, 2 views)
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  #26  
Old 06-01-07, 12:55
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Default Re: browser hijack and infoseek problems

Are your copies of Sunbelt CounterSpy and iHateSpam something you purchased or are they free trials? If trials, uninstall now.

Is your copy of Norton legit?

What is the below that just showed up? It is not valid for any Norton products to be located here. Delete this file!
Code:
 
"C:\WINDOWS\Temp\"
symlcsv1.exe  Jun  1 2007       31864  "symlcsv1.exe"
I do not see any issues in your logs and I wondering if you have configure something in Norton that is blocking execution of regedit (and maybe other tools too). You should check to make sure you have not down this. If you don't know how to do that, I recommend that you do the below test:
  • physically disconnect your cable to the internet
  • uninstall ALL of your Norton Software including Live Update
  • then reboot
  • now see if you can run regedit
  • then reinstall Norton (or use another antivirus application)
  • reconnect to the internet
  • come back here and tell me the results.
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  #27  
Old 06-01-07, 15:32
hdebo hdebo is offline
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Default Re: browser hijack and infoseek problems

I deleted that line you wrote anduninstalled counterspy as it was trial version. I hate spam is full purchased copy. A friend installed norton for me so I dont know if it is legit. I explored my computer and I found a regedit that works. It is located in C:\windows\system32\dllcache. Is there some way to move it to where it is supposed to be??
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  #28  
Old 06-01-07, 16:15
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Default Re: browser hijack and infoseek problems

Quote:
Originally Posted by hdebo View Post
A friend installed norton for me so I dont know if it is legit.
Actually no this is illegal. It was license to be used by your friend on his/her PC only. Unless he/she has uninstalled it and transferred the original copy and license to you.

Quote:
Originally Posted by hdebo View Post
I explored my computer and I found a regedit that works. It is located in C:\windows\system32\dllcache. Is there some way to move it to where it is supposed to be??
Copy it into your c:\windows folder
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  #29  
Old 06-01-07, 18:13
hdebo hdebo is offline
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Default Re: browser hijack and infoseek problems

I cant copy regedit t othe windows folder. It wont let me overwrite the file already there. I dont know if he did the norton that way so when I find out I will delete it if he did it illegally.
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  #30  
Old 06-01-07, 21:14
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Default Re: browser hijack and infoseek problems

Quote:
Originally Posted by hdebo View Post
I cant copy regedit t othe windows folder. It wont let me overwrite the file already there.
Try it in safe mode or try renaming the regedit.exe file that is currently there to regedit.old. There is no reason why you should not be able to overwrite this file. It is not normally in use and it is not protect.

Quote:
Originally Posted by hdebo View Post
I dont know if he did the norton that way so when I find out I will delete it if he did it illegally.
There is really nothing to find out. Did he give you the box and the original CD with the serial number? If not, it is not yours and it was not legal.

You should uninstall it anyway as I previously suggested since it may possible be the cause of the problems you are having. At this point, all I can say is you have no apparent remaining malware and you issues seem to be related to what you are running or due to problems with in your OS, or settings/configurations that you have setup (either knowingly or by using various protection software).
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  #31  
Old 06-01-07, 23:47
hdebo hdebo is offline
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Default Re: browser hijack and infoseek problems

It wont let me rename regedit.exe or copy it from the c:\sys32\dllcache location where it is working. Also what is a good antivirus program I can get to take the place when I delete norton.
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  #32  
Old 06-02-07, 00:42
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Default Re: browser hijack and infoseek problems

Quote:
Originally Posted by hdebo View Post
It wont let me rename regedit.exe or copy it from the c:\sys32\dllcache location where it is working.
Are you sure you are logged into an account with Administrator priviledges? Are the file sizes and dates of the regedit.exe in C:\windows and in C:\windows\system32\dllcache the same?

Quote:
Originally Posted by hdebo View Post
Also what is a good antivirus program I can get to take the place when I delete norton.
AVG Free Edition
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  #33  
Old 06-02-07, 09:14
hdebo hdebo is offline
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Default Re: browser hijack and infoseek problems

The dates and sizes are the same. I tried to log in as Admin in normal and safe mode with the same results.
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  #34  
Old 06-02-07, 17:33
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Default Re: browser hijack and infoseek problems

Quote:
Originally Posted by hdebo View Post
The dates and sizes are the same.
Then it is the same file anyway and probably does not need to be copied.

Quote:
Originally Posted by hdebo View Post
I tried to log in as Admin in normal and safe mode with the same results.
The Administrator account does not appear in normal boot mode. It only appears in safe mode. However other accounts with admin priviledges will appear in normal boot mode and in safe mode.

Still looks like your problems are due to what you are running or have configured since no malware appears to be present. I will have you run one more tool to look for rootkits but after that you will have to try uninstalling ALL of your Norton/Symantec protection software to make sure it is not something you have inadvertantly setup. Sounds like you may have a policy to block using regedit.

Now please download F-Secure's BlacklightBeta
  • Download fsbl.exe and save it to the Desktop.
  • Once saved... double click fsbl.exe to install the program.
  • Click accept agreement and Click scan
  • This application may trigger a warning from your antivirus. Let the driver load. Wait for it to finish.
  • If it displays any items...don't do anything with them yet. Just hit exit (close)
  • It will drop a log on Desktop that starts with fsbl....big number
Please attach the BlackLight log.
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  #35  
Old 06-02-07, 19:22
hdebo hdebo is offline
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Default Re: browser hijack and infoseek problems

I ran the test and it found no problems. Here is the attached log.
Attached Files
File Type: log fsbl-20070603001313.log (854 Bytes, 1 views)
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  #36  
Old 06-02-07, 20:25
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Default Re: browser hijack and infoseek problems

Well that just confirms what I have been saying thus far and that is that your problems do not appear to be due to malware.
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  #37  
Old 06-02-07, 21:40
hdebo hdebo is offline
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Default Re: browser hijack and infoseek problems

The computer is running fine except for the regedit. I want to thank you for the help you provided and if you can recommend a good antivirus program so I can get rid of the Norton.

Thanks again
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  #38  
Old 06-02-07, 22:40
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Default Re: browser hijack and infoseek problems

You're welcome.

Quote:
Originally Posted by hdebo View Post
and if you can recommend a good antivirus program so I can get rid of the Norton.
Recommendations are in the link given in the below final steps for you. But I already gave you a link for an antivirus application back in message # 32.

If you are not having any other malware problems, it is time to do our final steps:
  1. If we used Pocket Killbox during your cleanup, do the below
    • Run Pocket Killbox and select File, Cleanup, Delete All Backups
  2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, and the C:\combofix.txt log that was created.
  3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
  4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
  5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
  6. If we had you run Avenger, you can delete all files related to Avenger now.
  7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
  8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
  9. If you are running Windows XP or Windows ME, do the below:
    • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
  10. After doing the above, you should work thru the below link:
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