Desktop Disappears

Browsing yesterday, Site redirected and now unable to open IE, My Computer, Windows Explorer, Control Panel. All else seems ok.
Any suggestions please.

 

Welcome to MajorGeeks.com, please follow our standard cleaning procedures:

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

Downloading, Installing, and Running HijackThis

• Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

• CounterSpy Log - only for Windows XP, 2K, & NT users
• AVG Antispyware Log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
• Bitdefender Log - from step 6
• Panda Scan Log - from step 6
• runkeys.txt - the log from GetRunKey.bat
• newfiles.txt - the log from ShowNew.bat
• HijackThis Log

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Clicking on any of these icons, the desktop just disappears and in a few secs, re-appears. Ran /scannow with no results. OS win2k sp2. Thanks..

 

Win2k SP2, perhaps one problem since the latest SP was SP4

Can you get into Safe Mode? If so, try to run as many steps as possible in Safe Mode and post your results.

 

Correct, was thinking about other computer with XP sp2.
This has win2k sp4....
Am starting up in safe mode now, will post results....

 

Opened Safe Mode with networking.

All operates normally. IE opens and goes online. Can access My computer etc.

What is my next approach?

Many thanks...

 

Opening Normally, Still unable to access IE, My Comp etc.

Clicking on icon, desktop disappears few secs and returns.

 

I run Zone Alarm Pro.
Can I run ThreatFire on its own with same or better protection?

 

Go back to post #2 and run as many steps as possible. If you can't run the scans in normal mode, run them in safe mode.

Attach the requested logs once complete.