Ok guys, need some help

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by blvdboy, Oct 2, 2007.

  1. blvdboy

    blvdboy Private E-2

    I'm trying to clean out my sister-in-law's computer because it goes ridiculously slow. We upgraded her memory, thinking that was probably her problem (went from 512MB to 2GB) with almost no difference. I ran the scans and the logs will be attached. The only things I notice are that it runs really slow and the audio is distorted. It's choppy when she's trying to listen to music. It's like that when the computer logs on also. Attached are the logs.
     

    Attached Files:

  2. blvdboy

    blvdboy Private E-2

    ...the rest.
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You forgot to attach the HijackThis log requested in step 7 of the READ ME. However don't attach it yet. Work thru the below and I will ask for a NEW log at the end of the below.

    Your problems do not appear to be malware. I would suspect they are due to what software is being run or could be hardware related.

    First answer a couple questions:
    1. does the PC also seem to be slow in safe boot mode
    2. what is the processor type and speed
    Uninstall the Sunbelt CounterSpy trial since we are finished with it now! Then delete the below folders which may be left behind by the uninstall:
    C:\Documents and Settings\Owner\Application Data\Sunbelt Software
    C:\Documents and Settings\All Users\Application Data\Sunbelt Software
    C:\Program Files\Sunbelt Software

    Now also uninstall the below
    Ad-Aware 2007 <-- this new version runs a service full time and slows down PCs due to excess resource useage
    Viewpoint Media Player <-- actually this was requested in step 0 of the READ ME


    Delete the below files:
    C:\Downloads\ResidentEvil3-dm[1].exe
    C:\WINDOWS\system32\actskn45.ocx

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Now attach the below new logs and tell me how the above steps went.

    1. GetRunKey
    2. ShowNew
    3. HJT


    Make sure you tell me how things are working now!

    If things are still very slow, the things you need to look at that are probably major contributors to this are:
    • Norton Internet Security
    • all the other misc startups that are not necessary and that are not malware.
     
  4. blvdboy

    blvdboy Private E-2

    Ok, I've been gone for a while, only able to check in without actually doing what was requested but I'm back now. To answer your questions:

    1. It doesn't seem to run too slow in boot mode. What takes the longest in normal mode is waiting for services to load and then there's the problem with the audio. I'm a computer novice so I'm trying to explain this in appropriate terms, but it sounds like it would when you're running too many things at once and you're running low on resources.

    2. Intel Celeron 2.40 GHz

    Thanks again in advance for any help! Attached are the requested logs:
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    As I stated in my previous message, your not having malware problems. Your problems are just due to what you are running on your system. Norton Internet Security is probably the large issue. If your only issue is slow startup, I would just ignore it. If you are also having problems during normal operation then consider uninstalling Norton and using less resource hungry protection software.

    I will however give you a few non-malware related things to do below which will help a little.

    First uninstall all unnecessary or unused software. Especially any that load at startup.


    Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Then you should research whether you really need to use the below.
    These are things you must decide for yourself since only you know what you use and don't use.
     

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