How to get rid of Trojan.32.Skylook virus?

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by maryl, Oct 4, 2007.

  1. maryl

    maryl Private E-2

    Hi, my computer tells me I have a Trojan.32.Skylook virus. How can I get rid of it. My Symantec tells me my computer is okay. Called them and they said my anti-virus didn't protect against this virus. Please help.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Majorgeeks!

    Yes there are dozens of virii/trojans in this family causing similar problems and Symantec does nothing to find or remove any of them that have been well know for about 2 years.

    First download this file - combofix.exe
    1. Double click combofix.exe & follow the prompts.
    2. When finished, it will produce a log ( C:\combofix.txt ) for you. I will ask you to attach this log later after standard cleaning steps having been run.
    Note: Do not mouseclick combofix's window while it is running. That may cause it to stall.


    Now please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.
    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • C:\ComboFix.txt log - we only need this log not the second log ComboFix creates.
      • CounterSpy
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use three messages to attach all of these logs unless you wish to put all of them into a ZIP file.
     

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