Invalid Backweb Application ID 1940576 and more help Please

RickyB32 · Nov 3, 2007

Every time i start up my pc i get the runner error invalid backweb application id 1940576. I hit ok then all is fine until i restart my pc again. I have ran hijackthis and this is what i got. And please if you see anything else that needs to be fixed that will benefit me say something. Any and all help will be appreciated!

bjgarrick · Nov 3, 2007

First, this isn't a malware issue so I would recommend the Software Forum. I do however notice you have Norton and AVG installed, you should pick one and uninstall the other as running more than one antivirus will cause conflicts on your system.

There are a few minor things that I would remove, first I would recommend running the instructions below and posting the requested logs.

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

CounterSpy Log - only for Windows XP, 2K, & NT users

AVG Antispyware Log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users

Bitdefender Log - from step 6

Panda Scan Log - from step 6

runkeys.txt - the log from GetRunKey.bat

newfiles.txt - the log from ShowNew.bat

HijackThis Log

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs![/FONT]
Click to expand...

RickyB32 · Nov 4, 2007

Thank you for your help and i am in the process of doing the instructions and did uninstall norton.

bjgarrick · Nov 4, 2007

RickyB32 said: ↑

Thank you for your help and i am in the process of doing the instructions and did uninstall norton.
Click to expand...

Just to confirm everything was remove, run the below.

Download SymNRT, save to your desktop. Double click to run the program, follow the on screen insructions then reboot and procede with the instructions you're working on.

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Invalid Backweb Application ID 1940576 and more help Please

RickyB32 Private E-2

Attached Files:

hijackthis.log

bjgarrick MajorGeeks Admin - Malware Expert

RickyB32 Private E-2

bjgarrick MajorGeeks Admin - Malware Expert

Log in or Sign up

Invalid Backweb Application ID 1940576 and more help Please

RickyB32 Private E-2

Attached Files:

hijackthis.log

bjgarrick MajorGeeks Admin - Malware Expert

RickyB32 Private E-2

bjgarrick MajorGeeks Admin - Malware Expert

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