Trojan.Win32.Agent.akk (aka IEDefender) Removal Procedure

If you are having problems related to Trojan.Win32.Agent.akk or see anything referring to IEDefender, then follow the below instructions.

Download FixIEDef by ShadowPuterDude to the Desktop.

Disable real-time protection that can interfer with FixIEDef:


Disable Windows Defender until the computer is clean

• Open Windows Defender
• Select Tools and then General Settings
• Under Real Time Protection Options uncheck Turn on real-time protection
• Select Save

Don't forget to re-enable it, when your computer is clean.


Disable SUPERAntiSpyware until the computer is clean

• Right-click on the shortcut from the system tray
• Choose View Control Center (preferences/options)
• On the General and Startup tab, uncheck Start SUPERAntispyware when Windows starts.
• Click Close to exit.

Don't forget to re-enable it, when your computer is clean.

Disable Teatimer

First:

• Right click Spybot in the System Tray (looks like a calendar with a padlock symbol)
• Choose Exit Spybot S&D Resident

Second:

• Open Spybot S&D
• Click Mode, check Advanced Mode
• Go To Left Panel, Click Tools, then also in left panel, click Resident
• If your firewall raises a question, say OK
• Uncheck the box labeled Resident Tea-Timer and OK any prompts.
• Use File, Exit to terminate Spybot
• Reboot your machine for the changes to take effect.

Don't forget to re-enable it, when your computer is clean.

Run FixIEDef:

Double-click FixIEDef


Click 'Accept'


Click 'Scan'


Wait for the scan to finish. It won't take very long.


WARNING: FixIEDef will kill all copies of Internet Explorer and Explorer that are running, during removal of malicious files. The icons and Start Menu on your Desktop will not be visible while FixIEDef is removing malicious files. This is necessary to remove parts of the infection that would otherwise not be removed.

Everything will be restored to normal, once the malicious file is removed.

Click 'Exit' once FixIEDef displays the All Finished message.


Post the Results of the scan:

Attach the FixIEDef log file, located on the Desktop.



(See: HOW TO: Attach Items To Your Post )



If you still have problems after doing the above, continue on with the instructions in the below link and attach the requested logs when you finish


READ & RUN ME FIRST. Malware Removal Guide

If you have already run the READ & RUN ME, then run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created. This assumes that your Windows boot drive is drive C. If it is not drive C then replace the C: with the appropriate drive letter for your PC.