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Old 02-05-08, 08:38
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Default 64-Bit XP Pro Freezing on shut down HELP!

Hey everyone,

I got a problem that's not a HUGE problem but it is very annoying. I am running XP Pro 64-bit on my machine and everytime I click start -> shut down the desktop freezes before the shut down menu appears! This happens 100% everytime.

The reason I say it's not a HUGE deal is because I can still ctrl+alt+del and get the system to restart or shut down, whatever I need. I can also reclaim my desktop by killing and restarting the explorer.exe process

I definitely want to get this fixed though so if anyone has ANY ideas that'd be GREAT. Essentially it seems like the explorer process is freezing once I click shut down. TIA Everyone!
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Old 02-05-08, 09:51
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Default Re: 64-Bit XP Pro Freezing on shut down HELP!

Is there also an adobe product running?
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Old 02-05-08, 10:14
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Default Re: 64-Bit XP Pro Freezing on shut down HELP!

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Originally Posted by studiot View Post
Is there also an adobe product running?
No, no adobe products running, I have McAfee, Code Collaborator, Slick Run, Daemon Tools, Google Desktop, standard stuff like that running, nothing is running now that wasn't running a week ago when it worked just fine.
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Old 02-05-08, 10:26
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Default Re: 64-Bit XP Pro Freezing on shut down HELP!

I asked because some users with acrobat installed experience this problem.]

Does it also happen in safe mode?
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Old 02-05-08, 10:32
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Default Re: 64-Bit XP Pro Freezing on shut down HELP!

Have you tried the shutdown troubleshooting wizard?

start>helpand support>troubleshooter>startup/shutdown

This problem has also been reported in conjuction with logitech mice and other USB devices.
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Old 02-05-08, 12:09
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Default Re: 64-Bit XP Pro Freezing on shut down HELP!

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Does it also happen in safe mode?
No it works fine in Safe mode. I have not tried the shutdown trouble shooting either, I'll give that a shot. I do have the wireless logitech keyboard and mouse.
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Old 02-05-08, 12:38
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Default Re: 64-Bit XP Pro Freezing on shut down HELP!

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Originally Posted by studiot View Post
Have you tried the shutdown troubleshooting wizard?

start>helpand support>troubleshooter>startup/shutdown

This problem has also been reported in conjuction with logitech mice and other USB devices.

I tried to run help and support from the start menu but it always ends up freezing after an undetermined ammount of time and I can no longer use help and support.... go figure.
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Old 02-05-08, 12:53
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Default Re: 64-Bit XP Pro Freezing on shut down HELP!

Don't know when Logitech are going to fix this problem. That's my favourite suspect.
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