Strange rebooting problem.

Discussion in 'Hardware' started by dignome, Feb 10, 2008.

  1. dignome

    dignome Private E-2

    Hi. I have a strange problem with a client's computer(s). We have had a non-stop reboot issue with a couple of their machines. We've checked the power supply (replaced as well - even put it on a battery backup), electrician has come out to inspect the outlet in question, and pretty much everything we can think of has been tried. We figured it might be bad interaction from all the software they have on the machines - quickbooks 2008, wordperfect x3, aol 9+, office 2003 pro, paperport, etc. Here is the hardware list:
    Code:
     				
		Computer:
			Computer Type  	ACPI Multiprocessor PC
			Operating System  	Microsoft Windows XP Professional
			OS Service Pack  	Service Pack 2
			Internet Explorer  	7.0.5730.13
			DirectX  	4.09.00.0904 (DirectX 9.0c)
			Computer Name  	WS1
			User Name  	xxxx
			Logon Domain  	xxxx
			Date / Time  	2008-02-08 / 12:06
 
		Motherboard:
			CPU Type  	DualCore AMD Athlon 64 X2, 3000 MHz (15 x 200) 6000+
			Motherboard Name  	Gigabyte GA-MA69G-S3H (2 PCI, 3 PCI-E x1, 1 PCI-E x4, 1 PCI-E x16, 4 DDR2 DIMM, Audio, Video, Gigabit LAN)
			Motherboard Chipset  	AMD 690G, AMD Hammer
			System Memory  	2048 MB (DDR2-800 DDR2 SDRAM)
			BIOS Type  	Award Modular (07/27/07)
			Communication Port  	Communications Port (COM1)
			Communication Port  	ECP Printer Port (LPT1)
 
		Display:
			Video Adapter  	Radeon X300/X550/X1050 Series Secondary (256 MB)
			Video Adapter  	Radeon X300/X550/X1050 Series (256 MB)
			3D Accelerator  	ATI Radeon X1050 (RV370)
			Monitor  	NEC LCD1712 [17" LCD] (41189067GA)
 
		Multimedia:
			Audio Adapter  	Realtek ALC885/889A @ ATI SB600 - High Definition Audio Controller
 
		Storage:
			IDE Controller  	Standard Dual Channel PCI IDE Controller
			IDE Controller  	Standard Dual Channel PCI IDE Controller
			Disk Drive  	Generic USB CF Reader USB Device
			Disk Drive  	Generic USB MS Reader USB Device
			Disk Drive  	Generic USB SD Reader USB Device
			Disk Drive  	Generic USB SM Reader USB Device
			Disk Drive  	Hitachi HDT725025VLA380 (250 GB, 7200 RPM, SATA-II)
			Disk Drive  	Patriot Memory USB Device (1961 MB, USB)
			Optical Drive  	SONY DVD RW AW-Q170A (DVD+R9:8x, DVD-R9:8x, DVD+RW:18x/8x, DVD-RW:18x/6x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW)
			SMART Hard Disks Status  	OK
 
		Partitions:
			C: (NTFS)  	238472 MB (217368 MB free)
			Total Size  	232.9 GB (212.3 GB free)
 
		Input:
			Keyboard  	Microsoft Keyboard Elite for Bluetooth (IntelliType Pro)
			Mouse  	Microsoft IntelliMouse Explorer for Bluetooth (IntelliPoint)
 
		Network:
			Primary IP Address  	192.168.100.204
			Primary MAC Address  	00-1A-4D-9D-76-63
			Network Adapter  	Bluetooth Device (Personal Area Network)
			Network Adapter  	Realtek RTL8169/8110 Family Gigabit Ethernet NIC (192.168.100.204)
			Modem  	PCI Soft Voice SoftRing Modem with SmartSP
 
		Peripherals:
			Printer  	\\ws2\HP Color LaserJet 3700 PCL 6
			Printer  	Adobe PDF
			Printer  	HP LaserJet 4200 PS (Copy 1)
			Printer  	HP LaserJet 4200 PS
			Printer  	Intuit Internal Printer
			Printer  	Microsoft Office Document Image Writer
			Printer  	PaperPort Black & White Image
			Printer  	PaperPort Color Image
			Printer  	QuickBooks PDF Converter
			FireWire Controller  	Texas Instruments TSB43AB23 1394A-2000 OHCI PHY/Link-Layer Controller (PHY: TI TSB43AB23)
			USB1 Controller  	ATI SB600 - OCHI USB Controller
			USB1 Controller  	ATI SB600 - OCHI USB Controller
			USB1 Controller  	ATI SB600 - OCHI USB Controller
			USB1 Controller  	ATI SB600 - OCHI USB Controller
			USB1 Controller  	ATI SB600 - OCHI USB Controller
			USB2 Controller  	ATI SB600 - EHCI USB 2.0 Controller
			USB Device  	Generic USB Hub
			USB Device  	HP Scanjet 8300 series
			USB Device  	Microsoft Wireless Transceiver for Bluetooth 2.0
			USB Device  	USB Mass Storage Device
			USB Device  	USB Mass Storage Device
 
		DMI:
			DMI BIOS Vendor  	Award Software International, Inc.
			DMI BIOS Version  	F3
			DMI System Manufacturer  	Gigabyte Technology Co., Ltd.
			DMI System Product  	GA-MA69G-S3H
			DMI System Version  	
			DMI System Serial Number  	
			DMI System UUID  	002A92E3-D948DC11-AE20001A-4D9D7663
			DMI Motherboard Manufacturer  	Gigabyte Technology Co., Ltd.
			DMI Motherboard Product  	GA-MA69G-S3H
			DMI Motherboard Version  	x.x
			DMI Motherboard Serial Number  	
			DMI Chassis Manufacturer  	
			DMI Chassis Version  	
			DMI Chassis Serial Number  	
			DMI Chassis Asset Tag  	
			DMI Chassis Type  	Desktop Case
			DMI Total / Free Memory Sockets  	4 / 2 

 				
	[ DIMM1: Patriot Memory PSD21G8002 ]
 
		Memory Module Properties:
			Module Name  	Patriot Memory PSD21G8002
			Serial Number  	None
			Module Size  	1 GB (2 ranks, 4 banks)
			Module Type  	Unbuffered DIMM
			Memory Type  	DDR2 SDRAM
			Memory Speed  	DDR2-800 (400 MHz)
			Module Width  	64 bit
			Module Voltage  	SSTL 1.8
			Error Detection Method  	None
			Refresh Rate  	Reduced (7.8 us), Self-Refresh
 
		Memory Timings:
			@ 400 MHz  	5-5-5-16 (CL-RCD-RP-RAS) / 21-42-3-6-3-3 (RC-RFC-RRD-WR-WTR-RTP)
			@ 266 MHz  	4-4-4-11 (CL-RCD-RP-RAS) / 14-28-2-4-2-2 (RC-RFC-RRD-WR-WTR-RTP)
			@ 200 MHz  	3-3-3-8 (CL-RCD-RP-RAS) / 11-21-2-3-2-2 (RC-RFC-RRD-WR-WTR-RTP)
 
	[ DIMM2: Patriot Memory PSD21G8002 ]
 
		Memory Module Properties:
			Module Name  	Patriot Memory PSD21G8002
			Serial Number  	None
			Module Size  	1 GB (2 ranks, 4 banks)
			Module Type  	Unbuffered DIMM
			Memory Type  	DDR2 SDRAM
			Memory Speed  	DDR2-800 (400 MHz)
			Module Width  	64 bit
			Module Voltage  	SSTL 1.8
			Error Detection Method  	None
			Refresh Rate  	Reduced (7.8 us), Self-Refresh
 
		Memory Timings:
			@ 400 MHz  	5-5-5-16 (CL-RCD-RP-RAS) / 21-42-3-6-3-3 (RC-RFC-RRD-WR-WTR-RTP)
			@ 266 MHz  	4-4-4-11 (CL-RCD-RP-RAS) / 14-28-2-4-2-2 (RC-RFC-RRD-WR-WTR-RTP)
			@ 200 MHz  	3-3-3-8 (CL-RCD-RP-RAS) / 11-21-2-3-2-2 (RC-RFC-RRD-WR-WTR-RTP)


 				
		CPU Properties:
			CPU Type  	DualCore AMD Athlon 64 X2 6000+
			CPU Alias  	Windsor
			CPU Stepping  	JH-F3
			Engineering Sample  	No
			CPUID CPU Name  	AMD Athlon(tm) 64 X2 Dual Core Processor 6000+
			CPUID Revision  	00040F33h
 
		CPU Speed:
			CPU Clock  	3006.8 MHz (original: 3000 MHz)
			CPU Multiplier  	15.0x
			CPU FSB  	200.5 MHz (original: 200 MHz)
			HyperTransport Clock  	1002.3 MHz
			Memory Bus  	375.9 MHz
			DRAM:FSB Ratio  	CPU/8
 
		CPU Cache:
			L1 Code Cache  	64 KB per core (Parity)
			L1 Data Cache  	64 KB per core (ECC)
			L2 Cache  	1 MB per core (On-Die, ECC, Full-Speed)
 
		Motherboard Properties:
			Motherboard ID  	07/27/2007-RS690G-SB600-6A669G02C-00
			Motherboard Name  	Gigabyte GA-MA69G-S3H (2 PCI, 3 PCI-E x1, 1 PCI-E x4, 1 PCI-E x16, 4 DDR2 DIMM, Audio, Video, Gigabit LAN)
 
		Chipset Properties:
			Motherboard Chipset  	AMD 690G, AMD Hammer
			Memory Timings  	5-5-5-16 (CL-RCD-RP-RAS)
			Command Rate (CR)  	2T
 
		SPD Memory Modules:
			DIMM1: Patriot Memory PSD21G8002  	1 GB DDR2-800 DDR2 SDRAM (5-5-5-16 @ 400 MHz) (4-4-4-11 @ 266 MHz) (3-3-3-8 @ 200 MHz)
			DIMM2: Patriot Memory PSD21G8002  	1 GB DDR2-800 DDR2 SDRAM (5-5-5-16 @ 400 MHz) (4-4-4-11 @ 266 MHz) (3-3-3-8 @ 200 MHz)
 
		BIOS Properties:
			System BIOS Date  	07/27/07
			Video BIOS Date  	07/01/22
			Award BIOS Type  	Award Modular BIOS v6.00PG
			Award BIOS Message  	AMD RS690 BIOS for GA-MA69G-S3H F3
			DMI BIOS Version  	F3
 
		Graphics Processor Properties:
			Video Adapter  	ATI Radeon X1050
			GPU Code Name  	RV370 (PCI Express 1.0 x16 1002 / 5B63, Rev 00)
			GPU Clock  	398 MHz (original: 400 MHz)
			Memory Clock  	196 MHz (original: 200 MHz)
    This is a log entry of the recent reboot she has had:

    Code:
    Event Type:	Information
Event Source:	Save Dump
Event Category:	None
Event ID:	1001
Date:		2/7/2008
Time:		1:45:23 PM
User:		N/A
Computer:	DEBORAHPC
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x1000008e (0xc0000005, 0xbf8373c6, 0xa62b0358, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini020708-01.dmp.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Event Type:	Error
Event Source:	System Error
Event Category:	(102)
Event ID:	1003
Date:		2/7/2008
Time:		1:47:03 PM
User:		N/A
Computer:	DEBORAHPC
Description:
Error code 1000008e, parameter1 c0000005, parameter2 bf8373c6, parameter3 a62b0358, parameter4 00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45   System E
0008: 72 72 6f 72 20 20 45 72   rror  Er
0010: 72 6f 72 20 63 6f 64 65   ror code
0018: 20 31 30 30 30 30 30 38    1000008
0020: 65 20 20 50 61 72 61 6d   e  Param
0028: 65 74 65 72 73 20 63 30   eters c0
0030: 30 30 30 30 30 35 2c 20   000005, 
0038: 62 66 38 33 37 33 63 36   bf8373c6
0040: 2c 20 61 36 32 62 30 33   , a62b03
0048: 35 38 2c 20 30 30 30 30   58, 0000
0050: 30 30 30 30               0000
    Here is the minidump file generated from the event:

    Code:
    Opened log file 'c:\debuglog.txt'
1: kd> .sympath srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
1: kd> .reload;!analyze -v;r;kv;lmnt;.logclose;q
Loading Kernel Symbols
.....................................................................................................................................................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: bf8373c6, The address that the exception occurred at
Arg3: a62b0358, Trap Frame
Arg4: 00000000

Debugging Details:
------------------




EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP: 
win32k!_GetProp+8
bf8373c6 83786c00        cmp     dword ptr [eax+6Ch],0

TRAP_FRAME:  a62b0358 -- (.trap 0xffffffffa62b0358)
.trap 0xffffffffa62b0358
ErrCode = 00000000
eax=00000000 ebx=bc6658e8 ecx=e50e49c8 edx=e50e49c8 esi=00000000 edi=00000000
eip=bf8373c6 esp=a62b03cc ebp=a62b03cc iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
win32k!_GetProp+0x8:
bf8373c6 83786c00        cmp     dword ptr [eax+6Ch],0 ds:0023:0000006c=????????
.trap
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  wpwin13.exe

LAST_CONTROL_TRANSFER:  from bf871c41 to bf8373c6

STACK_TEXT:  
a62b03cc bf871c41 00000000 0000c031 00000001 win32k!_GetProp+0x8
a62b0408 bf803f4f e19ee440 bc6658e8 e5bfa1d8 win32k!UpdateRedirectedDC+0x43
a62b0440 bf803d42 bc6658e8 00000000 00014018 win32k!_GetDCEx+0x21f
a62b0454 bf85ee50 bc6658e8 a62b04b4 e5bfa1d8 win32k!_GetDC+0x35
a62b0488 bf85eddc 0012e4e8 bf82c8f3 a62b04a8 win32k!UT_InvertCaret+0x37
a62b0490 bf82c8f3 a62b04a8 bf82c8c6 bc6658e8 win32k!zzzInternalShowCaret+0x60
a62b0498 bf82c8c6 bc6658e8 0012e4e8 a62b04b4 win32k!zzzShowCaret+0x16
a62b04a8 8054086c 02a10904 0302ea58 7c90eb94 win32k!NtUserShowCaret+0x27
a62b04a8 7c90eb94 02a10904 0302ea58 7c90eb94 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
0302ea58 00000000 00000000 00000000 00000000 0x7c90eb94


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!_GetProp+8
bf8373c6 83786c00        cmp     dword ptr [eax+6Ch],0

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!_GetProp+8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  45f013f6

FAILURE_BUCKET_ID:  0x8E_win32k!_GetProp+8

BUCKET_ID:  0x8E_win32k!_GetProp+8

Followup: MachineOwner
---------

eax=00000000 ebx=bc6658e8 ecx=e50e49c8 edx=e50e49c8 esi=00000000 edi=00000000
eip=bf8373c6 esp=a62b03cc ebp=a62b03cc iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
win32k!_GetProp+0x8:
bf8373c6 83786c00        cmp     dword ptr [eax+6Ch],0 ds:0023:0000006c=????????
ChildEBP RetAddr  Args to Child              
a62b03cc bf871c41 00000000 0000c031 00000001 win32k!_GetProp+0x8 (FPO: [Non-Fpo])
a62b0408 bf803f4f e19ee440 bc6658e8 e5bfa1d8 win32k!UpdateRedirectedDC+0x43 (FPO: [Non-Fpo])
a62b0440 bf803d42 bc6658e8 00000000 00014018 win32k!_GetDCEx+0x21f (FPO: [Non-Fpo])
a62b0454 bf85ee50 bc6658e8 a62b04b4 e5bfa1d8 win32k!_GetDC+0x35 (FPO: [Non-Fpo])
a62b0488 bf85eddc 0012e4e8 bf82c8f3 a62b04a8 win32k!UT_InvertCaret+0x37 (FPO: [Non-Fpo])
a62b0490 bf82c8f3 a62b04a8 bf82c8c6 bc6658e8 win32k!zzzInternalShowCaret+0x60 (FPO: [0,0,0])
a62b0498 bf82c8c6 bc6658e8 0012e4e8 a62b04b4 win32k!zzzShowCaret+0x16 (FPO: [Non-Fpo])
a62b04a8 8054086c 02a10904 0302ea58 7c90eb94 win32k!NtUserShowCaret+0x27 (FPO: [Non-Fpo])
a62b04a8 7c90eb94 02a10904 0302ea58 7c90eb94 nt!KiFastCallEntry+0xfc (FPO: [0,0] TrapFrame @ a62b04b4)
WARNING: Frame IP not in any known module. Following frames may be wrong.
0302ea58 00000000 00000000 00000000 00000000 0x7c90eb94
start    end        module name
804d7000 806e2000   nt       ntkrpamp.exe Wed Feb 28 02:38:53 2007 (45E53F9D)
806e2000 80702d00   hal      halmacpi.dll Wed Aug 04 00:59:09 2004 (41107B2D)
a5b9a000 a5bac720   NAVENG   NAVENG.SYS   Fri Jan 18 08:00:07 2008 (4790B0E7)
a5bad000 a5c85f20   NAVEX15  NAVEX15.SYS  Fri Jan 18 07:16:19 2008 (4790A6A3)
a5c86000 a5cc4000   SymIDSCo SymIDSCo.sys Tue Jan 22 15:54:22 2008 (4796660E)
a7259000 a725bf80   mouhid   mouhid.sys   Fri Aug 17 15:47:57 2001 (3B7D82FD)
a75b9000 a75f9280   HTTP     HTTP.sys     Thu Mar 16 19:33:09 2006 (441A03C5)
a76e6000 a772f000   SRTSP    SRTSP.SYS    Wed Nov 21 17:15:15 2007 (4744BC03)
a8067000 a807b400   wdmaud   wdmaud.sys   Wed Jun 14 04:00:44 2006 (448FD03C)
a817c000 a818ad80   sysaudio sysaudio.sys Wed Aug 04 01:15:54 2004 (41107F1A)
a82d4000 a8325480   srv      srv.sys      Mon Aug 14 05:34:39 2006 (44E051BF)
a839a000 a839d180   mdmxsdk  mdmxsdk.sys  Mon Jun 19 16:26:59 2006 (449716A3)
a848e000 a84ba400   mrxdav   mrxdav.sys   Wed Aug 04 01:00:49 2004 (41107B91)
a893b000 a893e280   ndisuio  ndisuio.sys  Wed Aug 04 01:03:10 2004 (41107C1E)
aac83000 aac9ba80   bthpan   bthpan.sys   Wed Aug 04 00:58:37 2004 (41107B0D)
aacc4000 aacdb480   dump_atapi dump_atapi.sys Wed Aug 04 00:59:41 2004 (41107B4D)
aacdc000 aad1ef80   bthport  bthport.sys  Wed Aug 04 01:10:34 2004 (41107DDA)
aad47000 aad65000   EraserUtilRebootDrv EraserUtilRebootDrv.sys Thu Jan 17 20:44:27 2008 (4790128B)
aad65000 aadc5000   eeCtrl   eeCtrl.sys   Thu Jan 17 20:44:27 2008 (4790128B)
aadc5000 aae33a00   mrxsmb   mrxsmb.sys   Fri May 05 04:41:42 2006 (445B1DD6)
aae34000 aae5ea00   rdbss    rdbss.sys    Fri May 05 04:47:55 2006 (445B1F4B)
aaeff000 aaf6e000   SPBBCDrv SPBBCDrv.sys Fri Aug 17 15:41:21 2007 (46C607F1)
aaf6e000 aaf8fd00   afd      afd.sys      Wed Aug 04 01:14:13 2004 (41107EB5)
aaf90000 aafb7c00   netbt    netbt.sys    Wed Aug 04 01:14:36 2004 (41107ECC)
aafe3000 aaff8e80   SYMFW    SYMFW.SYS    Fri Aug 10 21:31:14 2007 (46BD1F72)
aaff9000 ab01e000   SYMEVENT SYMEVENT.SYS Mon Sep 24 19:39:57 2007 (46F858DD)
ab01e000 ab04a600   SYMTDI   SYMTDI.SYS   Fri Aug 10 21:28:52 2007 (46BD1EE4)
ab04b000 ab06bf00   ipnat    ipnat.sys    Wed Sep 29 17:28:36 2004 (415B3714)
ab06c000 ab0c3e80   tcpip    tcpip.sys    Tue Oct 30 12:20:52 2007 (472767F4)
ab0c4000 ab0d6400   ipsec    ipsec.sys    Wed Aug 04 01:14:27 2004 (41107EC3)
ab0fb000 ab0fd900   Dxapi    Dxapi.sys    Fri Aug 17 15:53:19 2001 (3B7D843F)
ab11f000 ab151a00   Dot4     Dot4.sys     Wed Aug 04 00:58:28 2004 (41107B04)
ab152000 ab155a00   kbdhid   kbdhid.sys   Wed Aug 04 00:58:33 2004 (41107B09)
ab162000 ab165b00   usbscan  usbscan.sys  Wed Aug 04 00:58:44 2004 (41107B14)
ab17a000 ab19b700   portcls  portcls.sys  Tue Mar 16 13:58:17 2004 (40574E49)
ab19c000 ab5f7000   RtkHDAud RtkHDAud.sys Thu May 10 05:28:03 2007 (4642F3B3)
b7685000 b76b8200   update   update.sys   Wed Aug 04 00:58:32 2004 (41107B08)
b76c1000 b76c4d00   SYMREDRV SYMREDRV.SYS Fri Aug 10 21:32:06 2007 (46BD1FA6)
b76d1000 b76d3280   rasacd   rasacd.sys   Fri Aug 17 15:55:39 2001 (3B7D84CB)
b76dd000 b76e0280   Dot4Prt  Dot4Prt.sys  Fri Aug 17 15:47:25 2001 (3B7D82DD)
b76e1000 b7711100   rdpdr    rdpdr.sys    Wed Aug 04 01:01:10 2004 (41107BA6)
b7712000 b7722e00   psched   psched.sys   Wed Aug 04 01:04:16 2004 (41107C60)
b7723000 b7739680   ndiswan  ndiswan.sys  Wed Aug 04 01:14:30 2004 (41107EC6)
b773a000 b774d900   parport  parport.sys  Wed Aug 04 00:59:04 2004 (41107B28)
b774e000 b7762c80   Rtnicxp  Rtnicxp.sys  Thu Dec 14 02:44:06 2006 (45810ED6)
b7763000 b7817000   HSX_CNXT HSX_CNXT.sys Wed Nov 08 17:53:45 2006 (45526E09)
b7817000 b791a000   HSX_DPV  HSX_DPV.sys  Wed Nov 08 17:55:07 2006 (45526E5B)
b791a000 b7964000   HSXHWBS2 HSXHWBS2.sys Wed Nov 08 17:54:01 2006 (45526E19)
b7964000 b7989000   HDAudBus HDAudBus.sys Fri Jan 07 19:07:15 2005 (41DF3243)
b7989000 b79ab680   ks       ks.sys       Wed Aug 04 01:15:20 2004 (41107EF8)
b79ac000 b79cee80   USBPORT  USBPORT.SYS  Wed Aug 04 01:08:34 2004 (41107D62)
b79cf000 b79e2780   VIDEOPRT VIDEOPRT.SYS Wed Aug 04 01:07:04 2004 (41107D08)
b79e3000 b7c64000   ati2mtag ati2mtag.sys Mon Aug 13 21:03:07 2007 (46C10D5B)
b7c84000 b7c8df00   termdd   termdd.sys   Wed Aug 04 00:58:52 2004 (41107B1C)
b7c94000 b7c9c900   msgpc    msgpc.sys    Wed Aug 04 01:04:11 2004 (41107C5B)
b7ca4000 b7cafd00   raspptp  raspptp.sys  Wed Aug 04 01:14:26 2004 (41107EC2)
b7cb4000 b7cbe200   raspppoe raspppoe.sys Wed Aug 04 01:05:06 2004 (41107C92)
b7cc4000 b7cd0880   rasl2tp  rasl2tp.sys  Wed Aug 04 01:14:21 2004 (41107EBD)
b7cd4000 b7ce3d80   serial   serial.sys   Wed Aug 04 01:15:51 2004 (41107F17)
b7ce4000 b7cf3180   nic1394  nic1394.sys  Wed Aug 04 00:58:28 2004 (41107B04)
b7cf4000 b7d02080   redbook  redbook.sys  Wed Aug 04 00:59:34 2004 (41107B46)
ba5ed000 ba607580   Mup      Mup.sys      Wed Aug 04 01:15:20 2004 (41107EF8)
ba608000 ba634a80   NDIS     NDIS.sys     Wed Aug 04 01:14:27 2004 (41107EC3)
ba635000 ba6c1400   Ntfs     Ntfs.sys     Fri Feb 09 05:10:31 2007 (45CC56A7)
ba6c2000 ba6d8780   KSecDD   KSecDD.sys   Wed Aug 04 00:59:45 2004 (41107B51)
ba6d9000 ba6eaf00   sr       sr.sys       Wed Aug 04 01:06:22 2004 (41107CDE)
ba6eb000 ba70a780   fltMgr   fltMgr.sys   Mon Aug 21 04:14:57 2006 (44E97991)
ba70b000 ba722480   atapi    atapi.sys    Wed Aug 04 00:59:41 2004 (41107B4D)
ba723000 ba748700   dmio     dmio.sys     Wed Aug 04 01:07:13 2004 (41107D11)
ba749000 ba767880   ftdisk   ftdisk.sys   Fri Aug 17 15:52:41 2001 (3B7D8419)
ba768000 ba778a80   pci      pci.sys      Wed Aug 04 01:07:45 2004 (41107D31)
ba779000 ba7a6d80   ACPI     ACPI.sys     Wed Aug 04 01:07:35 2004 (41107D27)
ba8a8000 ba8b0c00   isapnp   isapnp.sys   Fri Aug 17 15:58:01 2001 (3B7D8559)
ba8b8000 ba8c6e80   ohci1394 ohci1394.sys Wed Aug 04 01:10:05 2004 (41107DBD)
ba8c8000 ba8d5000   1394BUS  1394BUS.SYS  Wed Aug 04 01:10:03 2004 (41107DBB)
ba8d8000 ba8e2500   MountMgr MountMgr.sys Wed Aug 04 00:58:29 2004 (41107B05)
ba8e8000 ba8f4c80   VolSnap  VolSnap.sys  Wed Aug 04 01:00:14 2004 (41107B6E)
ba8f8000 ba900e00   disk     disk.sys     Wed Aug 04 00:59:53 2004 (41107B59)
ba908000 ba914200   CLASSPNP CLASSPNP.SYS Wed Aug 04 01:14:26 2004 (41107EC2)
ba938000 ba944180   cdrom    cdrom.sys    Wed Aug 04 00:59:52 2004 (41107B58)
ba948000 ba951480   NDProxy  NDProxy.SYS  Fri Aug 17 15:55:30 2001 (3B7D84C2)
ba958000 ba966100   usbhub   usbhub.sys   Wed Aug 04 01:08:40 2004 (41107D68)
ba968000 ba976b80   drmk     drmk.sys     Wed Aug 04 01:07:54 2004 (41107D3A)
ba998000 ba9a0700   wanarp   wanarp.sys   Wed Aug 04 01:04:57 2004 (41107C89)
ba9a8000 ba9b6d80   arp1394  arp1394.sys  Wed Aug 04 00:58:28 2004 (41107B04)
ba9b8000 ba9c0700   netbios  netbios.sys  Wed Aug 04 01:03:19 2004 (41107C27)
ba9d8000 ba9e1080   SRTSPX   SRTSPX.SYS   Wed Nov 21 17:17:28 2007 (4744BC88)
baa08000 baa10880   Fips     Fips.SYS     Fri Aug 17 20:31:49 2001 (3B7DC585)
baa28000 baa37900   Cdfs     Cdfs.SYS     Wed Aug 04 01:14:09 2004 (41107EB1)
baa38000 baa40d80   HIDCLASS HIDCLASS.SYS Wed Aug 04 01:08:18 2004 (41107D52)
baa88000 baa96900   rfcomm   rfcomm.sys   Wed Aug 04 01:10:38 2004 (41107DDE)
baae8000 baaf6000   AmdK8    AmdK8.sys    Mon Jun 19 01:37:31 2006 (4496462B)
bab18000 bab22380   imapi    imapi.sys    Wed Aug 04 01:00:12 2004 (41107B6C)
bab28000 bab2e200   PCIIDEX  PCIIDEX.SYS  Wed Aug 04 00:59:40 2004 (41107B4C)
bab30000 bab34900   PartMgr  PartMgr.sys  Fri Aug 17 20:32:23 2001 (3B7DC5A7)
bab38000 bab3cc60   PxHelp20 PxHelp20.sys Wed Mar 03 17:56:31 2004 (404670AF)
bab80000 bab86780   USBSTOR  USBSTOR.SYS  Wed Aug 04 01:08:44 2004 (41107D6C)
bab98000 bab9ca00   BTHUSB   BTHUSB.sys   Wed Aug 04 01:10:33 2004 (41107DD9)
babb0000 babb4500   watchdog watchdog.sys Wed Aug 04 01:07:32 2004 (41107D24)
babc0000 babc4280   BthEnum  BthEnum.sys  Wed Aug 04 01:10:38 2004 (41107DDE)
babc8000 babce400   hidbth   hidbth.sys   Wed Aug 04 01:10:35 2004 (41107DDB)
babd0000 babd5500   point32  point32.sys  Wed Nov 08 01:02:34 2006 (4551810A)
babf0000 babf4280   usbohci  usbohci.sys  Wed Aug 04 01:08:34 2004 (41107D62)
babf8000 babfe800   usbehci  usbehci.sys  Wed Aug 04 01:08:34 2004 (41107D62)
bac00000 bac07580   Modem    Modem.SYS    Wed Aug 04 01:08:04 2004 (41107D44)
bac08000 bac0c880   TDI      TDI.SYS      Wed Aug 04 01:07:47 2004 (41107D33)
bac10000 bac14580   ptilink  ptilink.sys  Fri Aug 17 15:49:53 2001 (3B7D8371)
bac18000 bac1c080   raspti   raspti.sys   Fri Aug 17 15:55:32 2001 (3B7D84C4)
bac20000 bac25020   wanatw4  wanatw4.sys  Tue Jul 16 10:23:14 2002 (3D343A62)
bac28000 bac2e000   kbdclass kbdclass.sys Wed Aug 04 00:58:32 2004 (41107B08)
bac30000 bac35a00   mouclass mouclass.sys Wed Aug 04 00:58:32 2004 (41107B08)
bac38000 bac3e000   SymIM    SymIM.sys    Mon Aug 06 19:35:10 2007 (46B7BE3E)
bac60000 bac66180   HIDPARSE HIDPARSE.SYS Wed Aug 04 01:08:15 2004 (41107D4F)
bac68000 bac6d200   vga      vga.sys      Wed Aug 04 01:07:06 2004 (41107D0A)
bac70000 bac74a80   Msfs     Msfs.SYS     Wed Aug 04 01:00:37 2004 (41107B85)
bac78000 bac7f880   Npfs     Npfs.SYS     Wed Aug 04 01:00:38 2004 (41107B86)
bac80000 bac87800   SYMNDIS  SYMNDIS.SYS  Fri Aug 10 21:29:36 2007 (46BD1F10)
bac88000 bac8fc80   SYMIDS   SYMIDS.SYS   Fri Aug 10 21:31:53 2007 (46BD1F99)
bac90000 bac98000   xaudio   xaudio.sys   Fri Aug 04 19:39:09 2006 (44D3E8AD)
bacb8000 bacbb000   BOOTVID  BOOTVID.dll  Fri Aug 17 15:49:09 2001 (3B7D8345)
bad60000 bad63f00   MODEMCSA MODEMCSA.sys Fri Aug 17 15:57:37 2001 (3B7D8541)
bad78000 bad7bc80   serenum  serenum.sys  Wed Aug 04 00:59:06 2004 (41107B2A)
bad7c000 bad7e580   ndistapi ndistapi.sys Fri Aug 17 15:55:29 2001 (3B7D84C1)
bad9c000 bad9fc80   mssmbios mssmbios.sys Wed Aug 04 01:07:47 2004 (41107D33)
bada8000 bada9b80   kdcom    kdcom.dll    Fri Aug 17 15:49:10 2001 (3B7D8346)
badaa000 badab100   WMILIB   WMILIB.SYS   Fri Aug 17 16:07:23 2001 (3B7D878B)
badac000 badad700   dmload   dmload.sys   Fri Aug 17 15:58:15 2001 (3B7D8567)
badc8000 badc9100   swenum   swenum.sys   Wed Aug 04 00:58:41 2004 (41107B11)
badca000 badcb280   USBD     USBD.SYS     Fri Aug 17 16:02:58 2001 (3B7D8682)
badd8000 badd9f00   Fs_Rec   Fs_Rec.SYS   Fri Aug 17 15:49:37 2001 (3B7D8361)
badda000 baddb080   Beep     Beep.SYS     Fri Aug 17 15:47:33 2001 (3B7D82E5)
baddc000 baddd080   mnmdd    mnmdd.SYS    Fri Aug 17 15:57:28 2001 (3B7D8538)
badde000 baddf080   RDPCDD   RDPCDD.sys   Fri Aug 17 15:46:56 2001 (3B7D82C0)
bade0000 bade1b00   SYMDNS   SYMDNS.SYS   Fri Aug 10 21:28:58 2007 (46BD1EEA)
bae14000 bae15100   dump_WMILIB dump_WMILIB.SYS Fri Aug 17 16:07:23 2001 (3B7D878B)
bae22000 bae23a80   ParVdm   ParVdm.SYS   Fri Aug 17 15:49:49 2001 (3B7D836D)
bae70000 bae70d00   pciide   pciide.sys   Fri Aug 17 15:51:49 2001 (3B7D83E5)
bae83000 bae83c00   audstub  audstub.sys  Fri Aug 17 15:59:40 2001 (3B7D85BC)
baefa000 baefad00   dxgthk   dxgthk.sys   Fri Aug 17 15:53:12 2001 (3B7D8438)
baf95000 baf95b80   Null     Null.SYS     Fri Aug 17 15:47:39 2001 (3B7D82EB)
bf800000 bf9c2180   win32k   win32k.sys   Thu Mar 08 07:47:34 2007 (45F013F6)
bf9c3000 bf9d4580   dxg      dxg.sys      Wed Aug 04 01:00:51 2004 (41107B93)
bf9d5000 bfa1a000   ati2dvag ati2dvag.dll Mon Aug 13 21:03:28 2007 (46C10D70)
bfa1a000 bfa88000   ati2cqag ati2cqag.dll Mon Aug 13 20:11:19 2007 (46C10137)
bfa88000 bfad9000   atikvmag atikvmag.dll Mon Aug 13 20:18:52 2007 (46C102FC)
bfad9000 bfb07000   atiok3x2 atiok3x2.dll Mon Aug 13 20:14:48 2007 (46C10208)
bfb07000 bfdf9bc0   ati3duag ati3duag.dll Mon Aug 13 20:43:59 2007 (46C108DF)
bfdfa000 bff7d480   ativvaxx ativvaxx.dll Mon Aug 13 20:32:40 2007 (46C10638)
bff7e000 bffa0000   BiCDrvNT BiCDrvNT.dll Tue Mar 16 18:01:10 2004 (40578736)
bffa0000 bffe5c00   ATMFD    ATMFD.DLL    Wed Aug 04 02:56:56 2004 (411096C8)

Unloaded modules:
a5a04000 a5a2f000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5a04000 a5a2f000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5a04000 a5a2f000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5a04000 a5a2f000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5a04000 a5a2f000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5a04000 a5a2f000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5a04000 a5a2f000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5a04000 a5a2f000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5a04000 a5a2f000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5b6f000 a5b9a000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5b6f000 a5b9a000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5b6f000 a5b9a000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a6d2e000 a6d38000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5b6f000 a5b9a000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a6a47000 a6a51000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a6b27000 a6b31000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a816c000 a8176000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a646e000 a6478000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a60e8000 a60f2000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a685f000 a6869000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a7797000 a77a1000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5b9a000 a5bad000   NAVENG.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5bad000 a5c86000   NAVEX15.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5b9a000 a5bad000   NAVENG.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5bad000 a5c86000   NAVEX15.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5b6f000 a5b9a000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a6bb7000 a6bc1000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a680f000 a6819000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a73d1000 a73db000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a646e000 a6478000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a6fee000 a6ff8000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a686f000 a6879000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a8294000 a829e000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5cc4000 a5cd7000   NAVENG.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5cd7000 a5db0000   NAVEX15.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a6657000 a6695000   SymIDSCo.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5c99000 a5cc4000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a8783000 a878d000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a7159000 a7163000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a67df000 a67e9000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5f54000 a5f5e000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a62a2000 a62ac000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a8284000 a828e000   ATWPKT2.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5c99000 a5cc4000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5c99000 a5cc4000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5c99000 a5cc4000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5c99000 a5cc4000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5c99000 a5cc4000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5c99000 a5cc4000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
a5c99000 a5cc4000   kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Closing open log file c:\debuglog.txt
    Just upgraded her wordperfect x3 program to sp2 in hopes that was the problem, but I know that is is probably not.

    This happened with her old computer as well, but not as frequent as now. Any input appreciated - thanks!
     
    dignome, Feb 10, 2008
    #1
  2. Yargwel

    Yargwel MajorGeek

    The error code 1000008e you have is usually a hardware or driver problem. I would personally suspect a failing RAM chip in the first instance. Try removing all the RAM bar one and see what happens then - if the problem still occurs swap out that RAM for another
     
    Yargwel, Feb 11, 2008
    #2
  3. vaughn_k

    vaughn_k Private E-2

    dignome - I hope that you have already fixed this problem! :) I have several machines in my office on different wall plugs (electrical circuits to the junction box, I presume). Periodically, one of the 'outlets' will experience a 'glitch', periodically another one of the 'outlets' will experience a glitch. When the 'glitch' occurs, the machine(s) connected to that outlet will reboot! :( I have always assumed that this is due to a 'momentary' voltage drop. If I wanted to confirm this, I would put an 'in line' recording voltage/power monitor to verify this. Also, each of my machines goes through a UPS from which I have removed the motorcycle batteries (I got tired of changing batteries!). When the reboot occurs, the UPS 'still' beeps a continuous tone until the machine begins a reboot (presumably until the voltage level returns.)

    You might try (temporarily) using UPS's (with fully charged batteries) on the machine(s) that is(are) misbehaving to see if this helps to fix the problem...Vaughn !:)
     
    Last edited: Oct 2, 2008
    vaughn_k, Oct 2, 2008
    #3

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