installing AVG

Discussion in 'Software' started by dalkiel, Jun 27, 2008.

  1. dalkiel

    dalkiel Private First Class

    Hi when i start installing AVG 8 (newest version) the installation almost finishes and then rolls back with this error message

    Local machine: installation failed
    Installation:
    Error: Action failed for file avgmfx86.sys: starting service....
    Error 0x8007007f

    Any suggestions? I have WinXP pro. P4 2.66

    Thanks in advance
     
    dalkiel, Jun 27, 2008
    #1
  2. BrokenArrows

    BrokenArrows Sergeant

    generally this can be caused is other conflicting antiviruses and things that are already running.

    uninstall or close all other antivirus stuff.
    uninstall avg7 aswell

    see if that helps.

    it may also be caused if you dont have permission to start or stop services on your pc.
    are you logged in as an admin or another user with appropiate privleges.
     
    BrokenArrows, Jun 27, 2008
    #2
  3. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Are you upgrading from AVG7? if so uninstall AVG8 then download and install AVG8

    AVG8 installer ( worth getting again incase your downloaded version was corrupted )
     
    DavidGP, Jun 27, 2008
    #3
  4. dalkiel

    dalkiel Private First Class

    That makes sense since i just uninstalled Norton antivirus and liveupdate.
    I guess there are still some fragments left around. How can I purge Norton's leftovers completely?

    FIrst time AVG debuts on this PC although i have it on my laptop.

    Thanks for your replies
     
    dalkiel, Jun 27, 2008
    #4
  5. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Yes to remove any reminents run this Norton Removal Tool SymNRT

    the run say CCleaner and its Cleaner and Registry tool ( run the registry tool a few times until nothing is found ) to help clear any other left overs, also go into Program Files folder and remove any old Norton or Symantec folders.
     
    DavidGP, Jun 27, 2008
    #5
  6. dalkiel

    dalkiel Private First Class

    Thanks Halo
    Appreciate it
     
    dalkiel, Jun 27, 2008
    #6
  7. dalkiel

    dalkiel Private First Class

    I followed your instructions Halo but i'm still getting the same error.

    I did everything at least 3 times
     
    dalkiel, Jun 29, 2008
    #7
  8. plodr

    plodr Major Geek Super Extraordinaire

    From what I've read, this error is from registry entries left by AVG. Look through the registry for AVG. If you can tell it is from Grisoft AVG, then delete the entry. Then try and install it again - be sure that no other antivirus or antispyware program is running that can affect the install.
     
    plodr, Jun 29, 2008
    #8
  9. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    When you run the installer are you also given the option to uninstall or repair? maybe that its the service for AVGs scanner that has not started correctly, info here on repair or uninstall from the installer http://www.grisoft.com/ww.faq.num-948#faq_948
     
    DavidGP, Jun 30, 2008
    #9

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