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  #1  
Old 07-16-08, 07:13
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Default Windows Installer cleanup setup

I am having problems with software updating and the windows installer cleanup utility. Going through the installation process a window pops up:

"This feature you are trying to use is on a network resource that is not available"

" Click OK to try again, or enter an alternative path to a folder containing the installation package 'msicuu.msi' in the box below."

This problem occurred when trying to update Sunbelt Personal Firewall.

Please HELP !!
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  #2  
Old 07-16-08, 13:58
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I'm not sure what network this message is about. Are you on some network? Is this the full text from the error message?

Anyway, most of Sunbelt's products require .net Framework installed. Version 1.1, - I think. Check what you have in Add/remove programs just to be sure. (Yes, - it's a long shot, I know).

And an awful lot about this error message in this search from Microsofts homepage.

Last edited by DavidGP; 07-19-08 at 08:49.. Reason: merged, edit will work if needing to add more info
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  #3  
Old 07-16-08, 16:28
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Default Re: Windows Installer cleanup setup

I am no longer on a network. It is the full text message of the window. I do have .net Framework 1.1

Is there anything else I may try?
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  #4  
Old 07-16-08, 16:42
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Default Re: Windows Installer cleanup setup

But you need .net Framework 1.1. A lot of programs can't run without it - several of Sunbelt's programs included. Please check Add/remove programs again under Microsoft .net Framework. Download link here. Language settings are very important in regard to .net Framework. If your OS is not in English, please find the appropriate download link for your country.
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  #5  
Old 07-16-08, 16:59
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About the problem with Windows Installer: try Dial-a-fix - download here.

1. Double click the blue gear wheel
2. Click "Flush Software distribution"
3. Check mark "Fix Windows update"
4. Click the GO button - bottom left corner.
5. Let it run
6. Reboot
7. Install the firewall update

About Sunbelt Personal Firewall: is it freeware or a pro version you have?

Quote:
Originally Posted by mac1025 View Post
I am no longer on a network. It is the full text message of the window. I do have .net Framework 1.1

Is there anything else I may try?
Sorry, I misread that.

Last edited by DavidGP; 07-19-08 at 08:50..
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Old 07-16-08, 18:42
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Default Re: Windows Installer cleanup setup

Thanks for the info; I do have the pro version of Sunbelt; very disappointed and thinking of trying another firewall and just delete this mess.

Again,

THANKS
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  #7  
Old 07-16-08, 18:48
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Default Re: Windows Installer cleanup setup

Is it the right update link you're trying? They have several on their homepage...
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  #8  
Old 07-17-08, 07:13
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Default Re: Windows Installer cleanup setup

Yes it is--it was sent to me by email from a Sunbelt tech. Do you have a suggestion for a replacement firewall?

Again, Thanks

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  #9  
Old 07-17-08, 15:26
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Default Re: Windows Installer cleanup setup

Then it's probably not your firewall causing this. We need to find a better idea. I'll start thinking harder... What Internet connection are you on? What provider/company? We need to look at their homepage for support/help/FAQs or whatever they call it...
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  #10  
Old 07-17-08, 16:26
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Default Re: Windows Installer cleanup setup

It now cannot delete old version of windows installer. Add/Remove won't do it, so where do I go ?
Centurytel.net is my ISP.
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Old 07-17-08, 23:39
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Default Re: Windows Installer cleanup setup

Quote:
most of Sunbelt's products require .net Framework installed
Cordialis, that is news to me! I run CounterSpy v2 on one computer without NET framework and I run VIPRE beta v3 on another computer also with out NET framework installed. Previously I ran CounterSpy 1.5 (first as a beta tester than later as a paying customer) on a computer that I have since donated. It also did not have NET framework installed.
System Requirements listed on the Sunbelt forum:
Microsoft Internet Explorer 5.5 or higher
IBM Compatible 400MH omputer with at least 256MB of RAM
Windows 2000 Pro SP4 or greater, Windows XP Gold or greater (Pro, Home, Tablet or media up to SP3), Windows Vista (incl SP1)
50MB of available hard drive space

mac1025 what version of Windows are you running? Rather than trying to add/remove the windows installer, you should be updating it.
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  #12  
Old 07-18-08, 18:31
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Default Re: Windows Installer cleanup setup

Windows XP
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  #13  
Old 07-19-08, 08:09
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Quote:
Originally Posted by plodr View Post
Cordialis, that is news to me! I run CounterSpy v2 on one computer without NET framework and I run VIPRE beta v3 on another computer also with out NET framework installed. Previously I ran CounterSpy 1.5 (first as a beta tester than later as a paying customer) on a computer that I have since donated. It also did not have NET framework installed.
System Requirements listed on the Sunbelt forum:
Microsoft Internet Explorer 5.5 or higher
IBM Compatible 400MH omputer with at least 256MB of RAM
Windows 2000 Pro SP4 or greater, Windows XP Gold or greater (Pro, Home, Tablet or media up to SP3), Windows Vista (incl SP1)
50MB of available hard drive space

mac1025 what version of Windows are you running? Rather than trying to add/remove the windows installer, you should be updating it.
I think my information was just outdated. I can't find it on their homepage myself. Sorry. They still use Microsoft .net Framework for some of their products this here for example. Only now it's the 2.0 Framework.Link.

You can still see this information here and there. ZDNet still have that written for the enterprise versions here. It used to be written for the one user versions also:
Quote:
CounterSpy Enterprise - license
Manufacturer: Sunbelt Software
Part number: P4002000010
Product Short Spec:
License qty: 1 server, 10 users
License type: License
Software Short Specs:
OS type: Windows
Software requirements: Microsoft .NET Framework 1.1, Internet Explorer 5.0 or later

Last edited by DavidGP; 07-19-08 at 08:51..
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  #14  
Old 07-19-08, 20:18
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Default Re: Windows Installer cleanup setup

mac1025, I'm off to search about windows installer.
This "msicuu.msi" has me confused beause this is an old version and from what I'm reading, XP did not ship with this version - that's why I asked your OS.

I'm pretty sure it can't be removed. I'm trying to see how you update it so you no longer see that error.
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  #15  
Old 07-19-08, 20:30
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Default Re: Windows Installer cleanup setup

Windows Installer Cleanup utility (msicuu) doesn't ship with any OS, except under a folder on the XP CD. In other words...it is not installed with the OS ever, unless someone did it themselves.

I would first check add/remove programs and see if it can be uninstalled from there. If not, see below.

I suppose you could try installing msicuu2.exe (updated version) and see if it can cannibalize itself.
http://support.microsoft.com/kb/290301
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Old 07-19-08, 20:36
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Default Re: Windows Installer cleanup setup

Since I can not edit my post above...
Xp should have this msicuu2.msi
MS has nothing for XP and msicuu.msi!

Search for msicuu.msi and post where it is located please.

Go here
http://support.microsoft.com/default...b;en-us;290301
and download this and run it.
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  #17  
Old 07-19-08, 21:16
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Default Re: Windows Installer cleanup setup

msicuu is the old Windows Installer Cleanup Utility.
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  #18  
Old 07-20-08, 06:51
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Default Re: Windows Installer cleanup setup

Search for msicuu.msi yielded no results. Proceeded to download new version,msicuu2.exe; it appeared to successfully download but the file is still in my download folder. I do not understand this!!
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  #19  
Old 07-20-08, 07:46
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Default Re: Windows Installer cleanup setup

Install it?
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  #20  
Old 07-20-08, 07:55
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Default Re: Windows Installer cleanup setup

I did install it; however, on a search it is located in my download folder. The installation process finished with a "successful download" window.
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