Rootkit.Agent and Rootkit.Bugle, yeah I know...

[filipetolhuizen]

First of all, hello to everyone.
I got infected just like him: http://forums.majorgeeks.com/showthread.php?t=157182
Any anti-malware program finds exactly the same files. Should I proceed the same way? In my case, the rootkit disabled my soundboard.
cheers,
Filipe

[chaslang]

Welcome to Major Geeks!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.


READ & RUN ME FIRST. Malware Removal Guide

• If something does not run, write down the info to explain to us later but keep on going.

• Do not assume that because one step does not work that they all will not.

Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

[filipetolhuizen]

The malware is blocking CCleaner... I'm not being able to run it

[filipetolhuizen]

It seems that it's Bagle.GI (reported by XoftSpy, but not cleaned)
I can remove the files manually if I get the exact list. I have bootable linux from Pen Drive.
I read rumours that even formatting the PC and reinstalling Windows it'll not go, is it actually true?

[chaslang]

Originally Posted by filipetolhuizen

The malware is blocking CCleaner... I'm not being able to run it

I repeat:

If something does not run, write down the info to explain to us later but keep on going.

Yes you can use a Unix type boot CD to delete various files and folders from the infection but that will not remove the registry entries and additional cleaning will be necessary to finish the removal.

[filipetolhuizen]

Thank you very much for your attention. I managed to remove it by using Combofix.
Best Regards,
Filipe

[chaslang]

You're welcome.

Now we need to cleanup some items from running ComboFix.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

REGEDIT4

[-HKEY_CURRENT_USER\Software\Kazaa]
[-HKEY_LOCAL_MACHINE\SOFTWARE\knight]
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"HideLegacyLogonScripts"=-
"HideLogoffScripts"=-
"RunLogonScriptSync"=-
"RunStartupScriptSync"=-
"HideStartupScripts"=-

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"HideLegacyLogonScripts"=-
"HideLogoffScripts"=-
"RunLogonScriptSync"=-
"RunStartupScriptSync"=-
"HideStartupScripts"=-

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significan amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix.
3. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
7. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

[filipetolhuizen]

Sorry it took long. The registry strings were successfuly updated. Gonna try to do the next steps. One more thing: I noticed I cannot close most services in Task Manager. Is there anyway that I can repair this?

[chaslang]

Originally Posted by filipetolhuizen

One more thing: I noticed I cannot close most services in Task Manager. Is there anyway that I can repair this?

I'm not exactly sure what "services" you are referring to but you should not be trying to kill services. The operating system will just restart them. This is normal.

[filipetolhuizen]

Originally Posted by chaslang

I'm not exactly sure what "services" you are referring to but you should not be trying to kill services. The operating system will just restart them. This is normal.

I know which services I cannot close. I always used to close the IPodService upon closing ITunes and now I can't do it through Task Manager because an access denied message always comes up. The only way I'm able to close it is through 'services' in admin tools.

[chaslang]

Originally Posted by filipetolhuizen

The only way I'm able to close it is through 'services' in admin tools.

That is the correct way to stop a service. If you don't want it to run, then stop it and set it to disabled.

[filipetolhuizen]

Originally Posted by chaslang

That is the correct way to stop a service. If you don't want it to run, then stop it and set it to disabled.

It's just that before I got this malware I could close them in the Task Manager. The one thing that worries me is when an app freezes and I cannot close it in the Task Manager because I get the same message (and logged in as admin). I'm sure it's something that needs to be repaired.

[chaslang]

Originally Posted by filipetolhuizen

It's just that before I got this malware I could close them in the Task Manager.

Then you did not have the services loading before. Either way it is not a malware issue.

Originally Posted by filipetolhuizen

The one thing that worries me is when an app freezes and I cannot close it in the Task Manager because I get the same message (and logged in as admin). I'm sure it's something that needs to be repaired.

But it is not a topic for this forum as it is not malware. Please continue this in the Software Forum if you wish to pursue this further.